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No Internet connection Windows XP and Westell 7500 modem router

Discussion in 'Networking' started by JB1977, Oct 12, 2011.

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  1. JB1977

    JB1977 Thread Starter

    Joined:
    Oct 12, 2011
    Messages:
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    I recently needed a new router from my internet provider. They came to my home and set up Westell 7500 modem router. My home computer brings up internet with no problems or delays. Unfortunately, my wireless laptop won't recognize any network. I plugged it in using the ethernet cord directly to laptop and modem and still no internet. I'm frustrated, I use my laptop all the time and without the internet it's worthless. Can someone suggest a solution to this problem? My laptop runs Windows XP, if that helps.
    Thank you for your time!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,207
    First Name:
    Wayne
    does the laptop work anywhere eles

    so the laptop does not work on cable or on wireless
    your home computer how is that connected ?

    lets see an ipconfig /all from the working home computer

    and then from the laptop lets see a ipconfig /all and xirrus screen shot = make sure we know which ipconfig /all belongs to which PC


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
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