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No internet connection, Windows XP

1K views 10 replies 4 participants last post by  Couriant 
#1 ·
I recently replaced a modem that wasn't working on an system running XP. I can now connect to the modem, and ping (though it looks unusually low), but I have no other internet connection. So far I've uninstalled all anti-virus and firewalls, checked if winsock2 is corrupt and booted in to safe mode with networking to see if there are any conflicts and it's still not connecting. Here some stats on the connection:

Microsoft Windows XP [Versione 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig /all

Configurazione IP di Windows

Nome host . . . . . . . . . . . . . . : HP49039418128
Suffisso DNS primario . . . . . . . :
Tipo nodo . . . . . . . . . : Sconosciuto
Routing IP abilitato. . . . . . . . . : No
Proxy WINS abilitato . . . . . . . . : No

Scheda Ethernet Connessione alla rete locale (LAN) 3:

Suffisso DNS specifico per connessione:
Descrizione . . . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Indirizzo fisico. . . . . . . . . . . : 00-1D-92-72-E9-E2
DHCP abilitato. . . . . . . . . . . . : Sì
Configurazione automatica abilitata : Sì
Indirizzo IP. . . . . . . . . . . . . : 192.168.0.2
Subnet mask . . . . . . . . . . . . . : 255.255.255.0
Gateway predefinito . . . . . . . . . : 192.168.0.1
Server DHCP . . . . . . . . . . . . . : 192.168.0.1
Server DNS . . . . . . . . . . . . . : 192.168.0.1
Lease ottenuto. . . . . . . . . . . . : giovedì 14 novembre 2013 12.48.17
Scadenza lease . . . . . . . . . . . : venerdì 15 novembre 2013 12.48.17

C:\Documents and Settings\Administrator>ping google.com

Esecuzione di Ping google.com [192.168.0.1] con 32 byte di dati:

Risposta da 192.168.0.1: byte=32 durata<1ms TTL=64
Risposta da 192.168.0.1: byte=32 durata<1ms TTL=64
Risposta da 192.168.0.1: byte=32 durata<1ms TTL=64
Risposta da 192.168.0.1: byte=32 durata<1ms TTL=64

Statistiche Ping per 192.168.0.1:
Pacchetti: Trasmessi = 4, Ricevuti = 4, Persi = 0 (0% persi),
Tempo approssimativo percorsi andata/ritorno in millisecondi:
Minimo = 0ms, Massimo = 0ms, Medio = 0ms


I apologize for the Italian, but I assume it should be pretty easy to understand what everything is regardless since it's all in the same position as when it's in english. If anything isn't clear, let me know. Is any additional information required to sort out this problem?

Thank you for any assistance that can be provided.
 
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#2 ·
that looks like a good connection via the network LAN connection , and you are on the internet as you have a response from google.com

so if the machine is not allowing you to run a webpage , it maybe the firewall

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

you may need to run the removal tools
 
#3 ·
Check to make sure you don't have Proxy Settings enabled.

Start Menu > Control Panel > Internet Options (May need to choose Internet and Network connections first) > Connections Tab > LAN Settings.

EDIT: Actually Wayne we both missed it:

Esecuzione di Ping google.com [192.168.0.1] con 32 byte di dati:

His DNS may be corrupt or his modem/router is corrupt... google.com does not have an IP address of 192.168.0.1 :D

Please do an ipconfig/all and report back the DNS servers.
 
#4 ·
Check to make sure you don't have Proxy Settings enabled. google.com does not have an IP address of 192.168.0.1 :D
Wow, I totally missed that as well, you mean there isn't a Google server located inside my modem? :p As I said, I thought the ping time was suspiciously low!

My results from ipconfig /all are there in the original quote:

C:\Documents and Settings\Administrator>ipconfig /all

Configurazione IP di Windows

Nome host . . . . . . . . . . . . . . : HP49039418128
Suffisso DNS primario . . . . . . . :
Tipo nodo . . . . . . . . . : Sconosciuto
Routing IP abilitato. . . . . . . . . : No
Proxy WINS abilitato . . . . . . . . : No

Scheda Ethernet Connessione alla rete locale (LAN) 3:

Suffisso DNS specifico per connessione:
Descrizione . . . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Indirizzo fisico. . . . . . . . . . . : 00-1D-92-72-E9-E2
DHCP abilitato. . . . . . . . . . . . : Sì
Configurazione automatica abilitata : Sì
Indirizzo IP. . . . . . . . . . . . . : 192.168.0.2
Subnet mask . . . . . . . . . . . . . : 255.255.255.0
Gateway predefinito . . . . . . . . . : 192.168.0.1
Server DHCP . . . . . . . . . . . . . : 192.168.0.1
Server DNS . . . . . . . . . . . . . : 192.168.0.1
Lease ottenuto. . . . . . . . . . . . : giovedì 14 novembre 2013 12.48.17
Scadenza lease . . . . . . . . . . . : venerdì 15 novembre 2013 12.48.17
 
#7 ·
can we see your host file

Checking the Host file

  • Open Notepad - Start> Programs> Accessories> and right click on Notepad select "Run as Administrator" to open a notepad
  • Now goto 'File' > 'Open' and browse to the HOSTS file - which will be located in C:\WINDOWS\system32\drivers\etc. - you may need to change the drop down box next to the file name:box from Text Documents (*.txt) to ALL Files (*.*)
  • The file should look like the info at the bottom of this post

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
  • Once you are finished, go up to 'File' and click 'Save'. Make sure to change the Save as Type: box to All files.
    Otherwise, Notepad may add a .txt extension to the file which will keep it from working. If you don't have your system set to show extensions, it's easy to miss that.

------------------------------------------------------------------------

------------------------------------------------------------------------

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

------------------------------------------------------------------------

------------------------------------------------------------------------
 
#8 ·
Wow, I totally missed that as well, you mean there isn't a Google server located inside my modem? :p As I said, I thought the ping time was suspiciously low!

My results from ipconfig /all are there in the original quote:
Whoops! another one I missed :eek: :D

What modem do you have now? And do you have any other devices exhibiting the same thing?
 
#9 ·
can we see your host file
Here you go:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# Questo è un esempio di file HOSTS usato da Microsoft TCP/IP per Windows.
#
# Questo file contiene la mappatura degli indirizzi IP ai nomi host.
# Ogni voce dovrebbe occupare una singola riga. L'indirizzo IP dovrebbe
# trovarsi nella prima colonna seguito dal nome host corrispondente.
# L'indirizzo e il nome host dovrebbero essere separati da almeno uno spazio
# o punto di tabulazione.
#
# È inoltre possibile inserire commenti (come questi) nelle singole righe
# o dopo il nome del computer caratterizzato da un simbolo '#'.
#
# Per esempio:
#
# 102.54.94.97 rhino.acme.com # server origine
# 38.25.63.10 x.acme.com # client host x

127.0.0.1 localhost


What modem do you have now? And do you have any other devices exhibiting the same thing?
The modem is a 'Netgear N150 ADSL2+ Modem Router DGN10000v3'. There's nothing else connected to the modem.
 
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