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No Internet/no mapped drives....help plz

Discussion in 'Networking' started by allso, Nov 30, 2004.

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  1. allso

    allso Thread Starter

    Nov 28, 2004
    I'll try to give as much history as I can on this:

    Client complained of sluggish computer, no drivespace and MAINLY could no longer map her regular network drives on a small business LAN. She was mapping fine but computer was soooo slow she did some digging, found 'tcp.exe' eating up resources so she deleted it (she can't seem to tell me how she accomplished that). She says that after deleting/removing this file she lost connectivity to her network.

    I come in and clean up a bunch of virii/trojans/malware on the machine. You folks helped me here and I removed the last bad software, restarted the machine (several times) and still no network connectivity.

    With ipconfig/all I see that her machine is pointing to dummy(?) addresses:

    Connection-specific DNS Suffix: (empty)
    Description: Intel<R> PRO/100 Network Connection
    DHCP Enabled: Yes
    Autoconfiguration Enabled: Yes
    Autoconfiguration IP Address:
    Subnet Mask:
    Default Gateway: (empty)
    DNS Servers: (empty)

    So I tried hard coding in the info instead of letting the machine obtain IP address/DNS server from the router. After hardcoding the IP, subnet, default gateway and the prim/secondary dns servers the machine could reconnect her mapped network drives BUT she still didn't have internet access.

    I can ping the loopback successfully, by name and by number. Without hardcoding I can't ping the router or any other machine on the network...with everything hardcoded I can ping by address to router and other machines (haven't attempted by name).

    I have setup my laptop (XP SP2) to have the same name as her machine and connected using her network line. I immediately connect to the internet AND can see all of the LAN and map drives. So I keep coming back to feeling it's something out of whack software-wise on her machine.

    Can someone help me with this? Plz be gentle .... networking is definitely not my friend :confused:

  2. allso

    allso Thread Starter

    Nov 28, 2004
    (Doing my best Gilda Radner impression)....."Neva mind" :)

    I ended up reinstalling win2k and finally got her machine back up and running on all cylinders.

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