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No laptop wifi: "Network adapter status not healthy"

Discussion in 'Networking' started by DrYattz, May 25, 2009.

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  1. DrYattz

    DrYattz Thread Starter

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    This resembles http://forums.techguy.org/networking/829197-solved-can-no-longer-connect.html but only my laptop can’t access my home wifi - all others can.

    I spent a leisurely weekend at an Atlanta LaQuinta, and as I always do, I tapped into their network with my laptop (Toshiba Satellite, XP). The signal was weak, so I found an unsecured wifi signal from an apartment complex next door, which worked fine for a few hours, then slowed as the signal weakened; I don’t know why. So, I grabbed an ethernet cable and did a direct connect. I was half asleep, and didn’t really get what was going on when their portal management program said something about an incompatibility and gave me the choice to disable my wireless connection, which I did. Then, for the next day and a half, all functioned well.

    Yesterday afternoon, I checked out and powered my laptop down. I arrived home, powered back up, and my laptop couldn’t find the home wifi network. My wife’s laptop accesses the network fine. The Wireless Network Connection says "Disabled, Firewalled," and telling it to enable fails. I ran the diagnostics, and network adapter identification seems OK. Then I get these messages:

    info - Network connection status: Disconnected
    info - Network adapter hardware problem: This device is disabled
    warn - Network adapter status not healthy
    action - Automated repair: Enable network connection
    action - Enabling the network adapter
    error - Failed while enabling the network adapter
    warn - The repair attempt failed

    and a bunch more.

    Ad-Aware found no malware.
    Avira Antivir found no infections, but 44 "suspicious" files.

    Now what?
     
  2. JohnWill

    JohnWill Retired Moderator

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    Open up Network Connections, right click on the wireless network and select Enable.
     
  3. DrYattz

    DrYattz Thread Starter

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    I'm sorry, I should have said: that's the 1st thing I tried. A small window pops up saying "Enabling," followed immediately by another that reads "Connection Failed!" (including the exclamation mark).
     
  4. JohnWill

    JohnWill Retired Moderator

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    What's the version and patch level of Windows on the machine?

    If you include all the diagnostic steps you've already taken, we can make more progress. :)
     
  5. DrYattz

    DrYattz Thread Starter

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    XP version 2002, Service Pack 3, patch levels (assuming you're asking about security levels) IE7 KB963027 (4/17/09), XP KB959426 (4/17/09).

    At this point, I've done the following:

    1) ran "Diagnose Connection Problems" from the IE "cannot display the webpage" Network Diagnostics for Windows XP. Get "Consult your computer manufacturer's troubleshooting information." The diagnostic log had the stuff listed above, calling the status "not healthy."

    2) tried enabling Wireless Network Connections: failed.

    3) ran Ad-aware: no malware found

    4) ran SpyBot: nothing found

    5) checked the network on the home pc: OK. My wife's laptop finds the wireless network OK.

    6) ran Avira AntiVir: no infections, but 44 "suspicious" files.

    7) checked my laptop with another working wireless network: failed

    8) drank 2 Ten-Fidys.

    Thanks for your help!
     
  6. DrYattz

    DrYattz Thread Starter

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    I've run out of Ten-Fidy, and I'm running out of time in getting my laptop online. Should I call my computer repair guy?
     
  7. JohnWill

    JohnWill Retired Moderator

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    It's sounding like the adapter may be having a problem, so you may need a repair. This is leaning to a hardware issue from the symptoms.
     
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