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No More Factory Reset

Discussion in 'All Other Software' started by neduarte, Dec 30, 2004.

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  1. neduarte

    neduarte Thread Starter

    Joined:
    Dec 20, 2004
    Messages:
    98
    (second request)
    I seem to have lost the ability to perform a factory reset on my compaq 5000. When I insert the Compaq Recovery CD and restart the PC, it goes to the blue screen with the five options, however, option 4 (factory reset) is stating that I need to have the Recovery CD in order to do that...yet the CD is already in the drive. The CD drive is working just fine...thank You.
     
  2. fishhookz

    fishhookz

    Joined:
    Dec 26, 2004
    Messages:
    158
    Maybe you installed a new CD/DVD drive. The CD should be in the first optical drive.
     
  3. neduarte

    neduarte Thread Starter

    Joined:
    Dec 20, 2004
    Messages:
    98
    Right, I did installed a new dvd rw drive, and replaced it where the old cdrw drive used to be. I have a DVD drive as my F: drive and the DVDRW as my G: drive. The old DVD drive has not been moved from its place. thanks
     
  4. barnnyardd

    barnnyardd

    Joined:
    Mar 16, 2003
    Messages:
    321
    i have 2 presario 5000 series computers.with the pc already on just put disk 1 in and let it run.i have never had to reboot with the disk in. i just put it in drive as you would a music cd.make sure you unhook any printers, scanners,unplug the phone cord from the modem.you only want to have the keyboard and mouse hooked up.try it that way.sometimes they can be a royal pain.if that does not work try a win me startup disk in the floppy drive with the cd in.disable antivirus program if you have one.let us know if any of these things get you a factory restore.good luck
     
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