No remote view two security camera DVRs

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Dam66

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Aug 24, 2019
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I have 2 security camera system DVRs, one is a Swann the other is a Zosi however I have a feeling that is not relevant. I have a Netgear router and have been able to remote view the cameras from the Swann and the previous DVR that the Zosi replaced on my old Asus laptop. I have the Swann as a actual security/recording DVR but I am aware that since it's 1080 resolution it requires a lot of computer resources to view remotely therefore I have the lower resolution Zosi so that I can view live video in real time. I have checked and they both appear to be online so I am really confused as to the issue, any help would be greatly appreciated!
 
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What error message does the remote viewer program give ? Error messages drive the investigation.
 
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