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Verina

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Joined
Oct 11, 2003
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1
dont know what happened but I cannot use any search engine in Internet Explorer. When I click the seach button on the tool bar it says "Action Canceled".
Even when I try to type the address i.e. www.google.com or altavista, it says the same thing.
The only thing I can use is some company called Degi Media who has www.your.com.
I dont know who they are but I want my google back.
I have called Dell (my laptop) and they say it is for Microsoft to figure out and I cant get any of the Microsoft support pages to come up.
Can any of you help me? Thanks!
 
Joined
Aug 30, 2003
Messages
1,281
Sounds like you have adware/spyware in there somewhere.

First Delete Temp files, Cookies and offline content.To do this,
Open Internet Explorer/Tools/Internet Options/delete cookies/delete files
select off-line content/clear history.


Download cwshredder from here

http://www.spywareinfo.com/~merijn/files/cwshredder.zip

Close all browser windows (including minimized windows)
Run cwshredder

When it is finished Reboot your computer.

Download Adaware from here

Go here http://www.lavasoftusa.com/software/adaware/

Make sure you select "Check for updates now" and get the latest reference files.

Run Adaware and hit the Scan now button, make sure Activate indepth scan is selected and then
hit next. After the scan has completed delete everything it finds.

Restart your computer.

Then Download Spybot search & destroy from here. Read the instructions while you're there.

http://tomcoyote.org/SPYBOT/index1.html

Install the program (Close all browser windows) and run it.

Before scanning press "Online" and "Search for Updates"

Put a check mark at and install all updates.

Click "Check for Problems" and when the scan is finished let Spybot fix/remove all it finds in red.

Restart your computer.

Download "Hijack this" from here

http://www.tomcoyote.org/hjt/


Once you have unzipped it and have it running, Hit the scan button, when the scan is finished the button will change to a save log button, click it and then a notepad window will open, you need to copy and paste all of the log contents in here and someone will look at it for you.
 
Joined
Aug 10, 2003
Messages
401
I dunno about that, it sounds like the qhosts virus to me. There is a removal tool for this at the following site:
http://securityresponse.symantec.com/avcenter/venc/data/trojan.qhosts.removal.tool.html

Try an online scan on at least 2 of the following sites also, in case something is wrong with your AV program:
Symantec/Norton: http://security.symantec.com/defaul...FCSGFZVDTPSOERZ

Panda ActiveScan: http://www.pandasoftware.com/activescan/

Trend Micro HouseCall: http://housecall.trendmicro.com/

Do post the HijackThis log as well please, as it will determine whether there is spyware on your pc too.
 
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