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No site can be reached

Discussion in 'Networking' started by FayP, Jun 5, 2016.

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  1. FayP

    FayP Thread Starter

    Joined:
    Jun 5, 2016
    Messages:
    2
    My laptop cannot reach any website, on both explorer or chrome (including steam and anything connected to the internet). Trying to load any site will never go past 'Establishing secure connection' and will result in the following:

    This site can't be reached
    (site ip address) took too long to respond
    Try:
    Reloading the page
    Checking the connection
    Checking the proxy and the firewall
    ERR_TIMED_OUT


    It is not occuring on any other devices connected to the same connection (hence me able to post this) and has occurred when my laptop was connected to two different internet connections, by different providers in different areas.

    I have tried restarting my laptop and the broadband boxes and connecting my laptop directly to the broadband box. Troubleshooting cannot identify any problems either. I'm not using a proxy server. I have also tried opening an incognito window on chrome as well as changing the DNS server address to 208.67.222.220 (yes, following the YouTube videos that come up when you google this problem). I cannot see firewall settings due to the problem.
    I've had the laptop for almost a year now and never had this problem before.
    Any ideas would be great.

    Laptop: Acer Aspire V 13
    Windows 10
     
  2. FayP

    FayP Thread Starter

    Joined:
    Jun 5, 2016
    Messages:
    2
    Okay, it somehow fixed itself by me just sitting here reloading and restarting over and over again while typing this out. But if anyone knows what went wrong so I could prevent it from happening again, that would be good. :)
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,881
    First Name:
    Wayne
    ------------------------------------------------------------------------
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past/
    Any trial ware - like Norton, kaspersky or Mcafee which are often pre-installed on PCs
    Or any other free security suites like zonealarm, AVG , Webroot etc
    ------------------------------------------------------------------------

    do a tcp/ip reset
    ------------------------------------------------------------------------
    TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

    For windows version, XP, Vista, W7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen )​
    Please note and post back - if you receive the following message :-
    Resetting , failed. - This error will occur with windows 10 , so ignore.
    Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
    But running TCP/IP reset still can resolve issues , even with the above errors.

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste​

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft Fix it , which will do the above for you

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    ipconfig /all


    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC
    You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
    If you do not have another PC
    Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries​

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

    For windows version, XP, Vista, W7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
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