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no sound device

Discussion in 'Windows XP' started by wtelfer, Jan 30, 2008.

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  1. wtelfer

    wtelfer Thread Starter

    Jan 29, 2008
    everyone I am at my wits end. I hope somebody can help me.My computer details are the end.
    When I try to play a file from my music library I get a message that says Windows media cannot play the file because there is a problem with your sound device.There might not be a sound device on your computer or,it might be in use by another programme,or it might not be functioning properly.
    This all started when I had to perform a non destructive reinstallation of windows after picking up a virus Win32.Tiny.abk The stange thing is I get music to play when I play pinball but no sounds of the ball hitting things.
    I have tried all the trouble shooting advice in windows including updating drivers rolling them back reinstalling them after uninstalling them. I,ve been in PC BIOS its at automatic enabled and started .
    In sounds and audio devices uder volume it says no audio device yet in all the troubleshooting tips it tells me the devices are working properly and under audio tab sound playback it says default device no playback device also I,m not able to acess the dropdown menu.
    I also tried

    1. Open Device Manager (open Control Panel, System, Hardware, Device Manager)


    3. Find the 'ISAPNP Read Data Port' device on the SYSTEM DEVICES list.

    4. Right click the ISAPNP Read Data Port device and select "Update Driver"

    5. Select "NO , NOT THIS TIME, then select “Install from a list or specific location"

    6. Select "Don't search. I will choose the driver to install."


    8. Select STANDARD SYSTEM DEVICES under Manufacturer

    9. Under MODEL, scroll down until you see "Plug and Play Software Device Enumerator”

    10. Select this item and select "Next".

    11. You will receive some frightening error message that you should disregard

    12. Complete the installation of the driver. You will see your device list magically change before your eyes. The other PNP devices will mysteriously become enabled and active. If not, restart the PC.
    This didn,t work in fact it destablised my computer and I think I managed to undue it. I was given most of this advice by a computer whiz kid friend as I,m not so technical but I,m a quick learner. I know I reformat windows having done it before but I hate giving in to a problem.
    Thanks Bill.

    Available only for Windows 2000, XP Pro, and 2003

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    Computer Profile Summary
    Computer Name: Your-x6r6nx4pju (in WORKGROUP)
    Profile Date: 17 January 2008 02:28:25
    Advisor Version: 7.2v
    Windows Logon: Owner

    Click here for Belarc's System Management products, for large and small companies.

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) HP Pavilion 06 DA389A-ABU 754 0e70201RE101XENO3
    System Serial Number: CZ30602922 GB310
    Enclosure Type: Desktop
    Processor a Main Circuit Board b
    2.80 gigahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache Board: MICRO-STAR INTERNATIONAL CO., LTD MS-6577 020
    Bus Clock: 133 megahertz
    BIOS: Phoenix Technologies, LTD 3.25 09/23/2003
    Drives Memory Modules c,d
    80.02 Gigabytes Usable Hard Drive Capacity
    38.88 Gigabytes Hard Drive Free Space

    HP DVD Writer 200j [CD-ROM drive]
    SAMSUNG DVD-ROM SD-616F [CD-ROM drive]
    3.5" format removeable media [Floppy drive]

    eUSB Compact Flash USB Device [Hard drive] -- drive 1
    eUSB SD-MS-SM USB Device [Hard drive] -- drive 2
    HP Photosmart 8400 USB Device [Hard drive] -- drive 3
    WDC WD800BB-22CAA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMA8E5770220, rev 17.07W17, SMART Status: Healthy 512 Megabytes Installed Memory

    Slot 'A0' has 512 MB
    Slot 'A1' is Empty
    Local Drive Volumes

    c: (NTFS on drive 0) 76.69 GB 38.16 GB free
    d: (FAT32 on drive 0) 3.32 GB 723 MB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Administrator 15/01/2008 01:32:48 (admin)
    Owner 17/01/2008 01:08:03 (admin)
    local system accounts
    Guest never
    HelpAssistant never
    SUPPORT_388945a0 never
    SUPPORT_fddfa904 never

    Marks a disabled account; Marks a locked account HP Photosmart 8400 Series on USB001

    Controllers Display
    Standard floppy disk controller
    Intel(r) 82801DB Ultra ATA Storage Controller-24CB
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller] RADEON 9000 SERIES [Display adapter]
    Samsung SyncMaster [Monitor] (19.3"vis, s/n HJFW502932, May 2003)
    Bus Adapters Multimedia
    Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
    Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
    Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
    Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 FlyTV P30+
    Realtek AC'97 Audio
    Communications Other Devices
    Conexant HSF V92 56K PCI Modem

    1394 Net Adapter
    Realtek RTL8139/810x Family Fast Ethernet NIC
    primary Auto IP Address: / 24
    Dhcp Server:
    Physical Address: 00:10C:AE:73:8F

    Networking Dns Server:
    NEC OHCI Compliant IEEE 1394 Host Controller
    EPSON Perfection2400
    HP PS2 Keyboard (2K - 3)
    PS/2 Compatible Mouse
    Photosmart 8400 Series (DOT4PRINT)
    USB Composite Device
    USB Mass Storage Device (2x)
    USB Printing Support
    USB Root Hub (4x)
    Virus Protection [Back to Top]
    AVG 7.5.516 Version 7.5.516
    Realtime File Scanning On
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