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No sound from any sound device.

Discussion in 'Hardware' started by crossfireltd, Jan 4, 2019.

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  1. crossfireltd

    crossfireltd Thread Starter

    Joined:
    Mar 8, 2012
    Messages:
    45
    The sound on my HP Envy Pheonix 810-135qe was working fine yesterday, turn on the machine and there is no sound from any device at this time. I cannot get sound from the monitor speakers, external PC speakers or the headphone jack. Also I cannot see the speakers in the device manager. Would a system restore to a previous date correct the problem? I have performed all the tests that Windows provides, but to no avail. Any help will be greatly appreciated.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 10193 Mb
    Graphics Card: NVIDIA GeForce GT 640, -1 Mb
    Hard Drives: C: 1846 GB (1707 GB Free); D: 16 GB (1 GB Free); F: 931 GB (0 GB Free);
    Motherboard: Hewlett-Packard, 2AF3
    Antivirus: Spybot - Search and Destroy, Enabled and Updated


    System info:
    HP Envy Phoenix 810-135qe
    10GB RAM

    Windows 7 Professional 64-bit Service Pack 1


    Sound.JPG
     
    Last edited: Jan 4, 2019
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,073
    First Name:
    Jim
    What is the audio chipset status in Device Manager?

    If there is a yellow ! or red X, you can try manually reinstalling the audio drivers. If it's not listed at all, boot into the BIOS and ensure the audio chipset is still enabled.

    The screenshot above doesn't show any of your audio ports. The devices listed are all HDMI related.
     
  3. crossfireltd

    crossfireltd Thread Starter

    Joined:
    Mar 8, 2012
    Messages:
    45
    Oddba11.....thanks for your reply, I have fixed the issue today. there was one plug from the Logitech speakers had a short in it. I repaired the damaged plug, and all is working as it should.
     
  4. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,073
    First Name:
    Jim
    Glad you have it fixed.
     
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