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No sound!!!!!!!!!!!!!!!!!!!!!!!!!!!! Help!!!!!!!!!!!!!!!!!!!!!!!!!!

Discussion in 'Windows Vista' started by krzybeautiful, Apr 17, 2010.

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  1. krzybeautiful

    krzybeautiful Thread Starter

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    PLEASE HELP!!! I HAVE NO SOUND!

    i am running vista home premium 32bit on an hp pavillion dv2000 notebook pc and i have the dreaded no audio output BS

    when it first started happening, it would come and go as i restarted or hibernated. now its mostly full on sucking.

    i have updated drivers, restored to a time before the problem, full system restore (it hurt bad when my 'new' machine came up with that little X)

    when the error is up, if i look in device manager, there are no options at all for sound card, game controller, video.... also, it means not only do i not have sound, there is no device to update drivers for.

    also, when the error is up, it also causes the Hp Quicktouch On-Screen Display to stop working (is this because the drivers are shared or something?)

    stranger still, when the rare chance i do have sound and god's love shines on me, the HP Quicktouch On-Screen Display issue goes away. However i lose the ability to use the headphone jack! (this was just once that i noticed, and since the aforementioned full system restore i have only had sound once and the headphone jack worked, so there...)

    i have gone through HP's site and Microsite (ahem...) and gotten nothing. on the forums here, it seems some people have luck downloading the drivers from the makers' site (realtek) but i am running conexant hd smartaudio.
     
  2. CJS23

    CJS23

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    Hi the dv2000 bit is the model range. Can you be more specific using the label underneath the unit?

    Also, you could try Belarc http://www.belarc.com/free_download.html which will give you comprehensive system information.

    CAUTION: Be careful posting info in here or anywhere else, as Belarc shows your Product Keys which should be kept private for obvious reasons.
     
  3. krzybeautiful

    krzybeautiful Thread Starter

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    I dont understand what you are asking...
     
  4. CJS23

    CJS23

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    Sorry.

    The dv2000 bit is the model range. It is not a specific model.

    You can get the exact model number from a sticker normally underneath the laptop.

    This will help me to investigate this more accurately for you and also point you towards the correct drivers for your motherboard.

    Forget the Belarc thing for now
    :)
     
  5. krzybeautiful

    krzybeautiful Thread Starter

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  6. CJS23

    CJS23

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    If you click on the START button, Right Click "Properties" and go to Device Manager, are there any errors indicated in there?

    If not, do you have any sound devices listed in Device Manager?
     
  7. krzybeautiful

    krzybeautiful Thread Starter

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    hp pavillion dv2500 notebook pc
     
  8. krzybeautiful

    krzybeautiful Thread Starter

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    there is no sound device option in the device manager
     
  9. CJS23

    CJS23

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    If you are sure there are no listings for Sound, Audio etc ?? then go to Control Panel and "Sound", does it say "No Audio Hardware Installed " or similar?

    If yes, then this would suggest a hardware issue rather than software.
     
  10. krzybeautiful

    krzybeautiful Thread Starter

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    it says
    no audio devices are installed

    so does that mean i would have to take it to some one to get this fixed.....
    but if it is then y is it that some times rarely but the sound does work great
     
  11. CJS23

    CJS23

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    Not necessarily.

    What happens when you go to Windows Update? Does Windows pick up anything in the way of drivers?
     
  12. CJS23

    CJS23

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  13. CJS23

    CJS23

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  14. krzybeautiful

    krzybeautiful Thread Starter

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    the only updates it gives me is security ones and nothing else....
     
  15. krzybeautiful

    krzybeautiful Thread Starter

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    when i try and download it gives me an error msg

    Driver Installation Failed: could not find the MEDIA decice for this driver
     
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