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no sound hp notebook, please help

Discussion in 'Windows 7' started by cc3337, Feb 21, 2013.

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  1. cc3337

    cc3337 Thread Starter

    Joined:
    May 18, 2007
    Messages:
    7
    hello everyone
    i have an hpze2000 notebook, after installing windows 7 i have no sound and a red x at the speaker icon, could anyone help me to troubleshoot this? help is greatly appreciated

    chris
     
  2. ETech7

    ETech7

    Joined:
    Aug 30, 2012
    Messages:
    893
    Check device manager. You may need to install Windows 7 drivers for your sound device.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,815
    First Name:
    Frank
    The HP Pavilion ze2000 series laptop has 21 models listed at the HP/Compaq support site, so we need to confirm which one you have.

    Advise us what the product number(P/N) and model number(M/N) on the sticker is.

    ------------------------------------------------------------

    Did you install Windows 7 32-bit or Windows 7 64-bit?

    -------------------------------------------------------------

    Go to Control Panel - Device Manager.

    What are the names in the list that have a yellow ? next to them?

    -------------------------------------------------------------
     
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