No sound in WMP, VLC, YouTube, DVDs, CDs, only system sounds

Hi and a big thank you for giving it a try (and thought) to my problem.

I've been surfing the net for a few days now trying to find an answer to this, and nothing seems to fix this problem: I have no sound in WMP, or any other player -winamp, which I ended up uninstalling and VLC, which I downloaded just to see if the sound will come with a new player. I also don't have any sound when I put CDs or DVDs, and I tried YouTube, and also no sound.

I have a Toshiba Satellite M110 with Windows XP SP2, which seems to have everything correctly placed in terms of sound card, volume and speakers (which are redundant as I don't use any). I've scanned my laptop for malwares, trojans, viruses, you-name-it, through AVG-free Edition and online-Kaspersky, but they don't pick up anything wrong with my system.

I do, however, have system sounds, like the welcome and other sounds. Also, another thing that seems peculiar is that opening anything needing sound (WMP, YouTube) ends up freezing up the laptop, and nothing works but Spider Solitarie. Not even the Alt+Ctrl+Del works to restart the computer.

The last time I rebooted this message came up saying that the NTFS -- Type of the file system, and S3A4137D002 --- volume label had an error or something along those lines. Then it said that CHKDSK was deleting an index entry from index $0 of the file 25.


PLEASE HELP ME!!!

Thanks again for any help you can throw my way

PaleFire

This are my specs by the way ---->
Computer
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ---- (Toshiba Satellite )
User Name ----

Motherboard
CPU Type Mobile DualCore Intel Pentium M, 1600 MHz (12 x 133)
Motherboard Name Unknown
Motherboard Chipset Intel Calistoga i945GM/PM
System Memory 501 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (08/31/06)

Display
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (128 MB)
Video Adapter Mobile Intel(R) 945GM Express Chipset Family (128 MB)
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]
Monitor Generic Television
Monitor Generic Television

Multimedia
Audio Adapter Intel 82801GBM ICH7-M - High Definition Audio Controller

Storage
IDE Controller Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
SCSI/RAID Controller ENE PCI Memory Stick Card Reader Controller
SCSI/RAID Controller ENE PCI Secure Digital / MMC Card Reader Controller
SCSI/RAID Controller ENE PCI SmartMedia / xD Card Reader Controller
Disk Drive TOSHIBA MK6034GSX (55 GB, IDE)
Optical Drive MATSHITA DVD-RAM UJ-841S
SMART Hard Disks Status OK

Partitions
C: (NTFS) 56925 MB (28066 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad

Network
Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC (192.168.1.64)
Modem TOSHIBA Software Modem

Peripherals
Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

 

Hi PaleFire!

Doesn't this model come with Vista?

Anyway, since chkdsk found errors, I suggest you do this first:

Start>Run...cmd. A window will pop up, type in chkdsk /f, press ENTER. Select y for "yes", restart your PC and let check disk run.

It looks like your codecs have gone corrupt, you might have to reinstall your sound card drivers and any media codecs. When has this first started?

 

It's been happening for more than a week. I'll try what you say, and no, didn't come with Vista. And thanks for replying!

 

And I just hope I don't have to re.install anything as I don't remember where I've got the laptop's installation disk (I know, silly me!)... For the past year, I've been moving cities a lot, so I've been leaving things behind and I think those disks were one of them... Bugger...

 

By the way, every time WMP freezes, this thing comes up asking permission to send a report god knows where, which says this:

Error signature:
szAppName : wmplayer.exe szAppVer : 11.0.5721.5145 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

C:\DOCUME~1\AAAAA~1\LOCALS~1\Temp\WERac92.dir00\wmplayer.exe.mdmp
C:\DOCUME~1\AAAAA~1\LOCALS~1\Temp\WERac92.dir00\appcompat.txt

 

Ok, once chkdsk finishes, go to Control panel>system>hardware>device manager, under "sound,video and game controllers" right click your sound card (yours will probably be "realtek") and click uninstall. When it's uninstalled, restart your PC. (if for any reason you can't do this, try it in safe mode - to get to safe mode, restart start pressing F8. A menu should appear instead of the Windows splash screen, select Safe mode with networking)

Uninstall any third-party media codecs you installed (divx, xvid,...) through add/remove programs, restart.


You can find your sound card drivers here, just select the correct model.

 

BTW, are you sure it's a "Toshiba Satellite M110"? The full model number should be on the bottom side of the laptop, next to the serial.

 

zabusant, thank you so much for bearing with me. The model of my laptop according to what's on the sticker at the back of it is (written as it is):
Toshiba
Satellite M110 SYSTEM UNIT
Model No. PSMB0A-0IL00D
DC: 15V ---
5.0 A

I'm a bit adamant of uninstalling the driver, as like I said before, I don't have any CD's with me (I have put my place upside down and I've positively left them behind... argh!), and I don't seem to find where to download the card driver (I'm afraid I've become brain dead in computer matters by now)... And yes, you're right, I've got realtek. Any pointers as to where I can find an installation pacakage for it? Sorry if that's a very stupid question!

 

If you're worried, I suggest you set a system restore point before doing anything. Start>all programs>applications>system tools>system restore. Make a new restore point.

To find out the specs of your sound card, go to Start>Run... type dxdiag and ENTER. Look under the sound (or audio) tab. If you let me know, I can find the drivers for you, but I'm betting these are correct for you (direct link).

 

Thank you SO MUCH! It worked! I owe you big time . I was getting a bit depressed, as nothing seems to be working for me lately. This is hopefully the beginning of a good week!

And thanks again for all the help

 

No problem, good luck!