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No sound on Asus laptop (Moved rom Windows 8 forum)

Discussion in 'Hardware' started by AluwaniM, Aug 10, 2019.

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  1. AluwaniM

    AluwaniM Thread Starter

    Joined:
    Aug 10, 2019
    Messages:
    3
    Sound stopped working on my Asus laptop. Speakers are enabled and set on default. I tried updating sound drivers but it says the best driver for this pc is already installed. when I use a usb sound card and connect my external speakers i get sond but without that the headset are not even working.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,406
    You say
    but then you say
    So without the USB sound card connected AND with speakers connected rather than the headset, do you then have sound

    On the speaker icon on the notifications area right click and then click playback devices

    When that window opens press Print Screen key
    open Paint
    click paste
    the screen that was showing will appear in paint
    click on select and drag mouse around part of the image for the playback devices
    click copy
    click file
    new
    and then paste again and the selected image will appear
    Save it to your desktop and attach to reply using the upload a file button
    https://www.eightforums.com/threads/screenshot-create-with-paint-in-windows-8.2596/

    OR as here
    https://support.microsoft.com/en-us/help/13776/windows-10-use-snipping-tool-to-capture-screenshots
     
  3. GrinHulk

    GrinHulk

    Joined:
    Aug 12, 2018
    Messages:
    101
    @AluwaniM are you sure that your headset is perfectly fine? I encountered with a similar problem and the issue was in the headset. I didn't knew at the time I just bought a piece from here and everything was working. So you might experience the same issue, head to Amazon and get a pair of gaming headset. This might be your solution.
     
  4. AluwaniM

    AluwaniM Thread Starter

    Joined:
    Aug 10, 2019
    Messages:
    3
    Hi, GrinHulk, yes I tested my headset they are perfectly fine. I wonder if there's any possibility that this could be a hardware issue. I'm currently using a USB sound card but I wonder if there's a way I can have sound without using the sound card. I have only 2 USB ports on the laptop so with the sound card in the other I only have one to use for all my other things.


     
  5. AluwaniM

    AluwaniM Thread Starter

    Joined:
    Aug 10, 2019
    Messages:
    3
    No sound at all unless I connect the sound card.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,406
    If you want my help please supply the information requested in my first reply
     
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