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No speakers or headphones are plugged in Acer Travelmate P253-M

Discussion in 'Windows 8' started by Par8165, Apr 30, 2015.

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  1. Par8165

    Par8165 Thread Starter

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    Hi everyone, I have an issue with my Acer Travelmate P253-M. I have searched every forum in existence about this issue and nothing is working. I'm running Windows 8.1 and no drivers or CMD methods seem to be getting my speakers from working. There is a red cross on the speaker in the notification area, troubleshooter cant find the issue. I click on playback devices and only my HDMI port is listed (sound works through HDMI). I cannot get the speakers to show up in the playback devices menu at all, no driver uninstalling and reinstalling will work. I've tried CMD instructions, didn't work, tried drivers and codecs from Acer and Realtek, didn't work. I'm at the end of my tether, nothing will work, I've even tried replacing the speakers, and guess what... DIDN'T WORK! I'm pulling my hair out, I just want the speakers to do the job they were made to do! :mad::mad:

    Any help will be great!
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    are we referring please to the inbuilt speakers on the laptop or by plugged in do you mean external


    when you click playback devices and the window opens
    right click on the white panel where HDMI is shown
    click to show disabled and disconnected devices
    do they show now please
    and if so as what disabled or disconnected


    if they do now show as disabled - right click and enable


    Although if it was that I would have expected troubleshooter to find it immediately


    go control panel, admin tools, services see my screenshot check please the two windows audio services are start type automatic and running
     

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  3. Par8165

    Par8165 Thread Starter

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    Hi, they are my internal speakers. I have already shown disconnected and disabled devices but speakers are still not shown. Windows audio and Windows audio endpoint builder are both automatic and running.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Not HDMI but do a set of speakers connected left hand side - jack 7 work - or headphones
    I cannot see they will but the test would be interesting


    Also I do appreciate that it would not stop the speakers showing as a playback device but
    <Fn> + <F8> Speaker toggle


    What is shown device manager please, and click view tab - show hidden devices - anything there with a warning





     
  5. Par8165

    Par8165 Thread Starter

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    no headphones or speakers work, like the port doesn't even realise there's anything plugged in. Nothing In device manager with a warning on hidden devices. But I have installed a game and that realised something was wrong as it said 'unable to run, no speakers are installed'
     
  6. valis

    valis Moderator

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    just out of curiosity, have you tested the speakers on another pc to verify that they are, in fact, good?
     
  7. Par8165

    Par8165 Thread Starter

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    I haven't tested the speakers from this laptop, but I have tried speakers from another acer in it but had no luck
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    On the evidence available this just has to be an integrated sound chip problem or a bad connection somewhere
    There is only one other aspect that comes to my mind



    On some laptops - sound cards can be fitted as against integrated sound
    On those laptops BIOS or UEFI has setting - enable onboard sound
    NOT the travelmate P253-M but your BIOS setup is well worthy of examination





    Perhaps worthy of a look - as of course the audio on HDMI is passed through the graphics card and does not rely on your integrated sound
     
  9. Par8165

    Par8165 Thread Starter

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    Are there places to be able to get my sound chip replaced?
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    It is I think better for you to check if there is a setting I mentioned in BIOS/UEFI


    Also I am sure you will have tried this but what shows in playback devices when you disconnect HDMI reboot and use the laptop screen


    Also although you say there are no warnings in Device Manager what is shown please when you expand the entry Sound Video and Game Controllers


    As to repair of the integrated sound chip, if that was to be the problem, it is not really a viable course of action. The labour costs of diagnosis and replacing what is surface mount technology, even if it could be done, would be greater than the cost of the motherboard


    That said I think it too early to consider this.


    If there is a way forward on a forum situation, it can only ever work if you try and report the result of each suggestion
     
  11. Par8165

    Par8165 Thread Starter

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    the playback device page stays the same if I disable the hdmi, no speakers show up whasoever. There is also no setting in the bios for sound at all.
     

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  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    On device manager right click that HD Audio
    click properties
    on the window that opens click the details tab
    then on the drop arrow
    scroll to
    Hardware IDs


    and post please by copy and paste the lines shown - example


    HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A102&REV_1003
     
  13. Par8165

    Par8165 Thread Starter

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    Hdaudio\func_01&ven_8086&dev_2806&subsys_80860101&rev_1000
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I tend to agree -
    internal hardware error


    that is an intel reference for sound
    http://www.pcidatabase.com/vendor_details.php?id=1302
    so the realtek sound is not even seen
    on device manager right click the main entry
    sound video and game controllers
    click scan for hardware changes


    if you have installed the driver from Acer having uninstalled any reference to realtek audio in Control Panel add/remove programs and nothing changes in device manager - I think it is referral job to a repair shop
     
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