No Task Manager, No Icons, No Start Menu

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gloomba38

Thread Starter
Joined
Oct 8, 2008
Messages
3
Hey all, sorry if this has been asked before;

My dad has a Dell desktop, and it crashed on him last night. He ended up running the Dell restore disk, and now when he starts the computer up, it just shows his wallpaper. There are no icons, no start menu, and he can't ctrl+alt+del. Nothing pops up whatsoever.

Any ideas, or need any more information?
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Hi and welcome.

If he ran the restore disk, things should be just how they were when he got the system.

I'd run it again.
 

gloomba38

Thread Starter
Joined
Oct 8, 2008
Messages
3
He has informed me that he has ran the restore disk twice;

I just pulled up a very very limited task manager with Ctrl+Shift+Esc. All the processes are running, besides explorer.exe. If I try to start explorer.exe, it closes the task manager and then nothing happens.
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
How old is the machine?

I think by running the restore disk you get the option to format or just reload. You may need to format and reload.

Can you get into safe mode?
 

gloomba38

Thread Starter
Joined
Oct 8, 2008
Messages
3
Yeah, it just loads to a blank screen in safe mood, like all black.

It's a pretty old machine, I don't know exactly, but I'm guessing 2000-2001 model? It was back in the "Dude! You're getting a Dell!" days.

And I was afraid a reformat would be necessary... is there any way he could possibly get his files off of the hard-drive before reformating?
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
You can pull the hard drive out of that Dell Dude and slave it to another computer. You should be able to pull files off that way.
 
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