No USB (even after clean install)

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Astor211

Thread Starter
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Sep 28, 2003
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7
I'm at a loss. I had Windows 98 and XP dual boot going for awhile. My USB mouse worked fine. I tried to install a USB joystick, but it kept coming back "unknown device". I unplugged the mouse, and when I plugged it back in, it didn't recognize it!!

USB ceased working at all. The USB controllers were showing as working properly, but whenever I plugged in any USB device it came up "unknown device". This happened in both Windows 98 and XP (dual boot setup).

Here's what I tried:
1. Reseting BIOS to fail-safe
2. Flashing BIOS to latest
3. Updating drivers
4. Reassigning IRQs - trying to get the USB controller to have it's
own.
5. Disabling COM1, COM2 in bios to free up IRQs.

Nothing worked, so...

I did I clean install of Windows 98 SE. Only the USB mouse was plugged in during installation. The USB controllers were detected and had no errors during driver installation. I have the Nforce2 chipset on my mobo, so I used the USB 2.0 driver that came with it.

Still, no USB devices work. Still coming up "unknown device"

Right now, Windows is detecting the following USB hardware:

Universal Serial Bus Controllers:
----------------------------------------
NVIDIA USB 2.0 Enhanced Host Controller
USB 2.0 Root Hub Device


Universal Serial Bus Controllers:
----------------------------------------
Standard OpenHCI USB Controller
Standard OpenHCI USB Controller
USB Root Hub
USB Root Hub


Info:
USB 1.0/1.1 Controllers are on IRQ 9 and 11 (11 also has video
card on it)
USB 2.0 controller is on IRQ 4

Current BIOS settings:
APIC: disabled
ACPI: disabled
IRQ assigned to VGA: enabled
USB 1.1/2.0 enabled
USB keyboard support: enabled
Enhanced USB compatiblity: disabled



Still, when I plug a device in (mouse, gamepad), it lights up for a second, then comes up "unknown device". USB just does not work.


I am stumped. I am ready to bring my computer to the shop and I've NEVER done that before. Any advice would be greatly appreciated.

Thanks,

Astor211
 

Triple6

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Joined
Dec 26, 2002
Messages
52,930
First Name
Rob
Make sure that the USB plug is not shorting against the case - I've seen this a few times. I might also suggest trying your mouse an another system to make sure it is still working.
 
Joined
Feb 23, 2003
Messages
16,274
Try chipset drivers , do you know what they are ? You can get them with Aida32 . Click on motherboard then chipset and post it here so I can post the link for you.
 

Astor211

Thread Starter
Joined
Sep 28, 2003
Messages
7
Aida is a great program! My chipset drivers are Nvidia Nforce2 SPP

Are they different from Nvidia's unified nforce drivers? I've been to Epox's website, and all they had was an older version of those. I'm doing a search for "nforce2 spp chipset driver" but not finding anything.



Thanks!

Astor211
 
Joined
Feb 2, 2003
Messages
81
Your boards battery might have died on you which would have put it back to its the default setting. Try looking in the BIOS to see if the USB mouse\keyboard support tag is enabled or not.
 

Astor211

Thread Starter
Joined
Sep 28, 2003
Messages
7
I tried to install the above drivers. During setup...it gave a message that said setup could not initiliaze and then it gave a number like 08x1210932...not those exact numbers but something like that.


So I installed the Nforce2 drivers ver 2.45. The setup went fine. I went and bought a new optical mouse. And it worked! Maybe the old mouse really is dead...

But none of my other USB devices work either... I tried a Logitech gamepad, a Thrustmaster gamepad (brand new), and a Thrustmaster Top Gun Afterburner.

I do have two systems. The new mouse works in both of them, but none of the other devices work. I just can't believe that all of the other things stopped working, but they keep coming up "Unknown device" in both computers.

Is there anyway I could have damaged these other devices by trying to plug them into my new computer? Someone said something about the USB shorting out. Is it possible to ruin something by plugging them into USB? Yes, I plugged them in properly and didn't force them in. :)

Thanks again,

Astor211
 
Joined
Feb 23, 2003
Messages
16,274
It is possible to damage components while plugging in hardware while the system is running. Can you get them to work at all even with drivers ?
 
Joined
Feb 23, 2003
Messages
16,274
Shut down your system with the new working mouse. Then switch the mouse to a different port and plug in one of the other periferals in the previous mouse port and reboot..
 

Astor211

Thread Starter
Joined
Sep 28, 2003
Messages
7
Ok, I tried the instructions in the above post. The mouse still works, but the usb gamepad which I plugged in still comes up "Unknown device".

I watched the gamepad when I turned on the computer. The lights on the gamepad blinked a few times during the bios screen, but the lights went out and stayed off by the time the Win98 logo screen came on.


I'm going to try this with the only other two usb devices I have, another gamepad and the Top Gun Afterburner joystick.


Thanks,

Astor211
 

Astor211

Thread Starter
Joined
Sep 28, 2003
Messages
7
I tried it with the other two devices, and they both came up in the device manager as "Unknown device"

I'm looking at my gamepad now, and the power light is on, but it is an unknown device.

As far as drivers go, I've installed them for each device. Except the Thrustmaster game pad (firestorm dual analog 2) is supposed to come up as "HID-compliant device" - Thrustmaster doesn't even make drivers for it. But it comes up unknown device.

I guess I should try using them on a friend's computer?


Thanks,

Astor211
 
Joined
Sep 19, 2002
Messages
464
Give this a try:

1. unplug all usb devices

2. Back up registry file

Click Start->Run Type: regedit

- At the top of the Registry Editor you will see a Registry Button, click it and than click Export Registry File
- Give this file a name of Registry and save it to the C:\windows\temp directory

3. On the left hand side of the page you will see the following:

- My Computer
+ HKEY_CLASSES_ROOT
+ HKEY_CURRENT_USER
+ HKEY_LOCAL_MACHINE
+ HKEY_USERS
+ HKEY_CURRENT_CONFIG
+ HKEY_DYN_DATA

- Click the plus sign (+) next to HKEY_LOCAL_MACHINE
- Click the plus sign (+) next to Enum
- Click the plus sign (+) next to USB
Here you will see "Root Hub" and allot of "Vid" folders.

Delete all the VID folders by clicking once on the VID folder and hitting your del key on your keyboard.
Once all of the VID folders have been deleted (do not touch the root hub folder), close down the registry by clicking the X in the top right hand corner.

Restart your computer

Once started, (install your mouse software if any), then plug in your mouse. Windows will now detect any USB devices connected to your computer. Once all detection is done, restart your computer again.

Even though usb is plug and play, most usb devices still need the respective software installed first to be properly detected. Good luck
 

Astor211

Thread Starter
Joined
Sep 28, 2003
Messages
7
The new mouse I bought does work in both computers.



All my other USB devices (2 gamepads, 1 joystick, 1 optical mouse) do not work. I've tried them on THREE different computers.

I've come to this possibility: Somehow I ruined ALL four of the devices by plugging them into the new computer.

My question now is: How could that be? Is it bad wiring of my USB ports to the motherboard?

Triple6: You mentioned USB shorting out against the case: How can I make sure it's not?

Motherboard: If the devices have indeed been ruined by plugging them in while the computer is on...isn't this a rare thing? I've never really heard of this before...wouldn't it be fixable? Is there any info/links you could give me on this?


It is a new system that I built, maybe I did the wiring wrong?

Thanks a million,

Astor
 
Joined
Sep 19, 2002
Messages
464
If you mouse is detected correctly, then I would think that your usb port is not bad, considering that when you plug your gamepad in, windows detects something, it just doesn't know what it is detecting. This usually means that the device was plugged in before the software (which includes the drivers for the device) was installed. Give the above instructions a go ahead on your 98 machine. Install the Logitech gamepad software first (Download the latest version of wingman software), then install the device.

Each VID folder corresponds with a usb device that has been plugged into your computer. read through the entries, until you find your mouse, don't delete that VID folder, or your mouse will stop working again.

also, you may want to download and install the Wingman clear calibration utility. This will strip all gamepad calibrations (both logitch and non logitech devices) that are entered into the registry. Read the read me file for usage and installation instructions:

http://www.logitech.com/index.cfm?p...ID=1&softwareid=5484&countryid=2&languageid=1
 

Astor211

Thread Starter
Joined
Sep 28, 2003
Messages
7
I tried the above instructions. I removed all the entries under USB in the registy except USB root hub.

I installed the device drivers. Then I turned off the computer and plugged in the devices. It booted up and it still came up "unknown device." The Logitech software did not detect any controllers on my computer (even though it was plugged in USB)

I have 2 gamepads (one Logitech one thrustmaster), 1 thrustmaster top gun joystick, and an old logitech optical mouse. I have tried all of them in THREE different computers and none of them worked. The only thing USB item I have working on the computer is a new optical mouse.

Is it possible I ruined the other devices by plugging them in to this new computer?

Why would this USB mouse work but nothing else?

Again, I've tried the devices (gamepads and joystick and old mouse) in two other computers (with drivers installed) besides the new one that is giving me trouble. They came up "unknown device" in those too.

Thanks,

Astor211
 
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