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No Valid IP Configuration, internet conection

Discussion in 'Windows 7' started by nicebutdim, Jan 9, 2011.

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  1. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    Help I'm pulling my hair out!!!!

    Got a new computer for Xmas (Dell Inspiron 560) with the all shining windows 7. However, It keeps being disconnected from the internet reporting message reads local Area Connection Doesn't have a valid IP address configuration. It does not have a Wlan built in so is connected to my router (Orange) via an ethernet cable which is working fine as used on my last computer.
    When I troubleshoot and switch off the router for 30 seconds then start is up again it works and I am on line again. However, I am having to do this 3 or 4 times a day which doesn't sound right to me.
    I was hoping someone on here would be able to help to solve this problem.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    can we see all the following ipconfig /all and PING tests posted when working and then repeat ALL the test and post those results here

    also lets see a screen shot of device manager

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    {Device Manager}
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------
     
  3. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    The ipconfig

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : DellGirl
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : B8-AC-6F-DC-22-DB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9063:f59b:434e:698b%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.117(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 09 January 2011 13:16:53
    Lease Expires . . . . . . . . . . : 10 January 2011 13:16:54
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 246983791
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-7E-36-64-B8-AC-6F-DC-22-DB

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{7914099E-73E7-49A2-874E-D9EC6792374D}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:189d:16e5:a069:e56(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::189d:16e5:a069:e56%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Jenny>
     
  4. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    Ping test

    C:\Users\Jenny>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms

    C:\Users\Jenny
     
  5. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    ooopppsss forgot the test:-

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jenny>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms

    C:\Users\Jenny>ping google.com

    Pinging google.com [173.194.37.104] with 32 bytes of data:
    Reply from 173.194.37.104: bytes=32 time=40ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=40ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=36ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=35ms TTL=55

    Ping statistics for 173.194.37.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 35ms, Maximum = 40ms, Average = 37ms
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jenny>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms

    C:\Users\Jenny>ping google.com

    Pinging google.com [173.194.37.104] with 32 bytes of data:
    Reply from 173.194.37.104: bytes=32 time=40ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=40ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=36ms TTL=55
    Reply from 173.194.37.104: bytes=32 time=35ms TTL=55

    Ping statistics for 173.194.37.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 35ms, Maximum = 40ms, Average = 37ms

    C:\Users\Jenny>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=111ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=109ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=117ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=114ms TTL=47

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 109ms, Maximum = 117ms, Average = 112ms

    C:\Users\Jenny>
    I hope this makes sence to most of you as it really does not make any to me :\
     
  6. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    once disconnected repeat ALL the tests and post back here
     
  8. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    thanks - i appreciate your help. I'm connected now (by unplugging the livebox etc as mentioned earlier), but I realise that to keep doing that is obviously not the answer to the problem. Did you want me to physically disconnect or wait till the next time it happens naturally? Either way I probably won't be able to run the tests again today as I have to go to work now. So don't think I've disappeared if I don't come back for a while ... thanks ;)
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    No dont do int manually - We need to see what the PC does natually

    no problem people are here 24/7 so you can reply anytime
    i'm around most days UK time zone

    No rush - just post when it happens
     
  10. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    pc has just disconnected for the first time since my last posting, so I'll have a go at the tests again and post the results a bit later :)
     
  11. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : DellGirl
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : B8-AC-6F-DC-22-DB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9063:f59b:434e:698b%11(Preferr
    IPv4 Address. . . . . . . . . . . : 192.168.1.117(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 19 January 2011 08:26:42
    Lease Expires . . . . . . . . . . : 20 January 2011 08:26:42
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 246983791
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-7E-36-64-B8-AC-6F-DC-
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.{7914099E-73E7-49A2-874E-D9EC6792374D}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Jenny>

    Ping test ………
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Jenny>ping 192.168.1.1
    Pinging 192.168.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Users\Jenny>
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Jenny>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .
    C:\Users\Jenny>
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Jenny>ping 209.183.226.152
    Pinging 209.183.226.152 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Users\Jenny>
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    When you are reconnected to the network

    goto device manager and network adapters
    right click on
    Realtek PCIe GBE Family Controller
    and update driver

    on the DELL pc - should have a service tag number written on it- would you post the number here
     
  13. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
    26
    thanks very much for your speedy reply .... but I just wanted to make sure it's ok to post my service tag number on a public site - I've always been told to be careful with codes like this?
     
  14. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    yes, its fine - only provides a quick link into the PC configuration on the DELL site
     
  15. nicebutdim

    nicebutdim Thread Starter

    Joined:
    Jan 26, 2010
    Messages:
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    ok then, here goes ... service tag is 2JVWX4J
     
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