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No windows explorer, IE or control panel

Discussion in 'Virus & Other Malware Removal' started by RedC4, Apr 6, 2004.

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  1. RedC4

    RedC4 Thread Starter

    Joined:
    Apr 6, 2004
    Messages:
    4
    A friend of mine is having issues with his computer. He asked me to take a look at it and here is what I have found:

    Windows explorer does not open. I tried using the windows button and "e", the windows explorer shortcut and using task manager to start the task. None have worked. What the computer does is blank wallpaper for a second, the desktop icons start to appear and then nothing.

    He has the same problem with Internet Explorer and Control Panel.

    I can go into safe mode and get into all three, no problem.

    My guess is that someone has hacked in and made a few registry edits.

    Does anyone here have a quick fix or some utility to fix this.

    I can do a system restore because it is XP. But I would rather use that option last. I can run HackThis! but not until tomorrow.

    Thanks for any help.
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Post the log and we'll have a look.
     
  3. RedC4

    RedC4 Thread Starter

    Joined:
    Apr 6, 2004
    Messages:
    4
    Here is the HiJackThis log file.

    Logfile of HijackThis v1.97.7
    Scan saved at 10:01:05 AM, on 4/7/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
    C:\WINDOWS\SYSTEM\EXPLORER.SCR
    C:\Program Files\servicepack\servicepack.exe
    C:\Program Files\Common files\updater\wupdater.exe
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\System32\wuauclt.exe
    a:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.findwhatevernow.com/searchband/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/yessentials/defaults/sp/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/customize/yessentials/defaults/*http://my.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/customize/yessentials/defaults/*http://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/yessentials/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
    R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
    O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
    O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8} - C:\Program Files\Lycos\Sidesearch\sidesearch1311.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\adobe\acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll
    O2 - BHO: MediaLoads Enhanced - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\Program Files\MediaLoads Enhanced\ME2.DLL
    O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINDOWS\hh.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Qidion - {3789CBF0-C4CA-4e98-B93B-22ACF0587FBA} - C:\WINDOWS\qi32.dll
    O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
    O4 - HKLM\..\Run: [System-Service] C:\WINDOWS\SYSTEM\EXPLORER.SCR
    O4 - HKLM\..\Run: [servicepack ml711e] "C:\Program Files\servicepack\servicepack.exe"
    O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
    O9 - Extra button: Sidesearch (HKLM)
    O9 - Extra button: Yahoo! Login (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - c:\program files\yahoo!\installs\ymmapi.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
     
  4. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Go here:

    http://www.newdotnet.com

    Scroll to the bottom of the page to Precedure 4 and download and run the New.Net removal tool.


    After using the New.Net removal tool please do the following:



    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de

    AdAware 6 from http://www.lavasoft.de/software/adaware/


    then
    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. .(Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    Have Hijackthis fix the following items if they are still on your system after you have ran the above programs. Some of them may be gone. Be sure all windows are closed except for Hijackthis
    R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)

    O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com

    O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8} - C:\Program Files\Lycos\Sidesearch\sidesearch1311.dll

    O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll

    O2 - BHO: MediaLoads Enhanced - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\Program Files\MediaLoads Enhanced\ME2.DLL

    O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINDOWS\hh.dll


    O3 - Toolbar: Qidion - {3789CBF0-C4CA-4e98-B93B-22ACF0587FBA} - C:\WINDOWS\qi32.dll

    O4 - HKLM\..\Run: [System-Service] C:\WINDOWS\SYSTEM\EXPLORER.SCR

    O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe

    O9 - Extra button: Sidesearch (HKLM)


    Boot in safe mode and delete the following folder


    C:\Program Files\Common files\updater




    then post a new hijackthis log to check what is left
     
  5. RedC4

    RedC4 Thread Starter

    Joined:
    Apr 6, 2004
    Messages:
    4
    Man, what a mess!

    Here is the new HiJackThis Log.

    Logfile of HijackThis v1.97.7
    Scan saved at 12:08:17 PM, on 4/7/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
    C:\WINDOWS\SYSTEM\EXPLORER.SCR
    C:\Program Files\Common files\updater\wupdater.exe
    C:\WINDOWS\System32\wuauclt.exe
    a:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/yessentials/defaults/sp/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/customize/yessentials/defaults/*http://my.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/customize/yessentials/defaults/*http://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/yessentials/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\adobe\acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
    O4 - HKLM\..\Run: [servicepack ml711e] "C:\Program Files\servicepack\servicepack.exe"
    O4 - HKLM\..\RunOnce: [SpyBotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
    O9 - Extra button: Yahoo! Login (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - c:\program files\yahoo!\installs\ymmapi.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    Thanks for all the help!
     
  6. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    You are good to go (y) :)

    Just was not sure what this is for

    O4 - HKLM\..\Run: [servicepack ml711e] "C:\Program Files\servicepack\servicepack.exe"


    How is it running
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Restart in safe mode Click here to see how

    Open My Computer. Go to Tools, Folder Options and click on the View tab. Make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files". Now click "Apply to all folders"
    Click "Apply" then "OK"

    Delete
    C:\Program Files\Common files\updater --> folder
     
  8. RedC4

    RedC4 Thread Starter

    Joined:
    Apr 6, 2004
    Messages:
    4
    It is running like a champ!

    Thanks for the help guys. And thanks for the new tools!! They will definitely come in handy.

    Mark
     
  9. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    ssssss
     
  10. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    ssssss
     
  11. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Thanks cybertech...........I missed the C:\Program Files\Common files\updater --> folder on his second post........I guess he did not delete it per my first post
     
  12. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    That looks very much like RapidBlaster to me. Download Rapid Blaster Killer

    You need to go out the Microsoft and get your machine up to date on all critical patches.
     
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