'No wireless networks available' message

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Gen21

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Hi,
my mum has bought a new laptop from america to be used in the UK. It is centrino with built in wireless but a bubble appears on the taskbar saying 'no wireless networks available' and even says this when searching for networks. I have checked the connection settings via the properites option in network connections and all seems fine. I have spoken to HP on thier online chat and also called them but they do not know what the problem is. We have another laptop connected to our router so its not a router problem and the laptop has also connected to the wi-fi at the airport on our way home from the US but will not pick up our network at home. i have tried everything but nothing seems to make a difference. Pleeeease help
 
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have you enabled your router to broadcast the SSID? and have you limited your router to only allow certain computers to connect (or only a certain number of computers)??

try performing a master reset on your router, that will put it back to it's factory defaults which will allow any wireless laptop to connect to it, incase you (or some other program) has changed settings that will not let you connect.
 

Gen21

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Hi, i have a laptop already connected and my brother when he occasionally comes home from uni connects to it fine too. the problem laptop does not seem to be able to find the network. i have done the ssid thing and a master reset would that be unplugging the router for 2 minutes bacaude ive tried that too
 
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Gen21 said:
a master reset would that be unplugging the router for 2 minutes
no, a master reset (depends on the router) can either be an option in the setup menu, or a physical pen-point button on the back of the router (see your router manual) for info on how..

what model router do you have?
 

Gen21

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it is a BT voyager 2100
if one laptop is picking it up though im not sure a reset would make any difference? :confused:
 
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On the new laptop have you configured your firewall to join the network?
 

Gen21

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i have tried turning the firewall off but it still will not pick up any networks
 
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Ok we know it searchs and picks up networks cos you said it worked ok at the airport.
The problem must be with the router, what security has been setup on the router?
 
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I use D-Link products for my wireless network and I have better luck staying within the D-Link envirnment for the setup. I tell XP to "have a seat" during setup.

Have you tried exclusively HP v. XP (assuming) for the setup?

Even if it was a security issue the laptop should "see" the network. The only other thing that I can think of would be the band that your router is broadcasting on. It's wireless B or G, right?
 

Gen21

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yeah its compatible with the router. my brother is saying something about encryption but if this was the case would the problem laptop still view the network?
 

Gen21

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only used the find available networks within the network connections screen
 
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