none of thumb drive accessing records from USB port

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Alicia1414

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Joined
Jul 22, 2018
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i am trying to open files with my thumb drive using either one of my two USB ports but when I click on files to open, it does not open my files but instead opens up multiple (hundreds if i don't escape out) of tabs on the internet. How can I stop this from happening and open my files?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G, AMD64 Family 21 Model 48 Stepping 1
Processor Count: 4
RAM: 11211 Mb
Graphics Card: AMD Radeon(TM) R7 Graphics, 1024 Mb
Hard Drives: C: 1831 GB (1777 GB Free);
Motherboard: LENOVO, Bantry CRB
Antivirus: Windows Defender, Enabled and Updated
 
Joined
May 31, 2011
Messages
762
The drive may be infected. Have you tried running an antivirus or malware cleaner on it? Malwarebytes is free and usually does a pretty good job of cleaning out unwanted files. It would be a good idea to install it, update its definitions and run it on your C drive as well, since the thumb drive may have put files on you OS drive too.
 

Alicia1414

Thread Starter
Joined
Jul 22, 2018
Messages
2
ok, I am running the malware bytes program now. Do I need to plug in my thumb drives to have those checked as well? sorry but how do I update the definitions once it is installed (malwarebytes)?
 
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