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Solved Nord VPN

Discussion in 'Web & Email' started by Bobbin, Jan 3, 2019.

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  1. Bobbin

    Bobbin Thread Starter

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    Just loaded Nord VPN on my desktop. As soon as I loaded programme my Thunderbird emails stopped sending or receiving (i.e. message cannot connect to server etc.). Couldn't find anywhere in VPN that might be blocking Thunderbird to allow access. As soon as you disconnect VPN email (Mozilla Thunderbird) works fine. Been onto Nord and tried all the different ports, proceeses without success. Telstra Bigpond is my service provider in Australia..could it be the service provider blocking emails when VPN connected. Searching the Web it would appear that a lot of people have same problem with VPN. Any help appreciated as I am seriously considering removing Nord VPN and getting a refund.
     
  2. Couriant

    Couriant Trusted Advisor

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    Since the issue happens with Nord, that would be the issue. VPN is basically another network it goes through without going through the normal route.

    Who is your email provider?
     
  3. Bobbin

    Bobbin Thread Starter

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    Telstra.
     
  4. Couriant

    Couriant Trusted Advisor

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    It's possible Telstra is blocking the connection from NordVPN, or NordVPN doesn't know how to get to the servers. Try this with both off and on VPN:

    In Command Prompt, type NSLOOKUP SMTP.TELSTRA.COM and press enter. Let's see if you get an Non-authoritative answer like this: (ignore the Server: part, this is whatever your DNS server is)

    upload_2019-1-8_13-3-59.png
     
  5. Bobbin

    Bobbin Thread Starter

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    Thanks very much for the advice. Prior to receiving your last response I took my PC into the shop that custom built it. They changed some things in Thunderbird settings (although they were the same things I had already tried) and somehow I can now send and receive emails. In the event that I have further problems I will keep handy your last bit of advice.
     
  6. Couriant

    Couriant Trusted Advisor

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    hmm... not sure if Thunderbird has any settings that is specific to VPNs..
     
  7. Bobbin

    Bobbin Thread Starter

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    None specific to VPN was all to do with Password/security settings etc.
     
  8. Couriant

    Couriant Trusted Advisor

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    That doesn't make sense to me... I've been an ISP Technician for 5 years and in the IT field for 4x more... those settings in Thunderbird will make it work everywhere or nowhere. It won't care what network you are on. But as long as it works, I will leave it like that.
     
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