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Normal.dot problem with XP-Pro word

Discussion in 'Business Applications' started by bassetman, Sep 9, 2003.

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  1. bassetman

    bassetman Moderator (deceased) - Gone but never forgotten Thread Starter

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    I'm trying to fix a corrupted .dot file, but XP doesn't seem to let me delete normal.dot or save as normal.dot like 98 does.

    I am on my friend's PC and any help will be appreciated.

    John
     
  2. CastleHeart

    CastleHeart

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    I suppose you also tried to rename it....


    - C
     
  3. bassetman

    bassetman Moderator (deceased) - Gone but never forgotten Thread Starter

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    Yup and now we get this:
    [​IMG]
     

    Attached Files:

  4. Anne Troy

    Anne Troy

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    Uh...word count.dot is not a Word file.
    Go to your office STARTUP folder, Fred and move or delete that file. You cannot have Word running when you do that. Also make sure it's not still hanging out in your task list...
     
  5. Anne Troy

    Anne Troy

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    Oops. WinXP HIDES normal.dot, so you have to be viewing hidden and system files.

    Go to explorer, hit Tools-Folder options, view tab to change those settings.
     
  6. bassetman

    bassetman Moderator (deceased) - Gone but never forgotten Thread Starter

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    Thanks DB! I have been trying to help remotely since I got this post and we'll see how it goes! :eeK:

    John :D

    BTW What happened to your website?
     
  7. Anne Troy

    Anne Troy

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  8. bassetman

    bassetman Moderator (deceased) - Gone but never forgotten Thread Starter

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    Ahh, so you are now in retirement? ;)
     
  9. Anne Troy

    Anne Troy

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    He11 no!
     
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