Norton 2003 problems

My Norton 2003 on my son's computer cannot be installed correctly. I have uninstalled and reinstalled it repeatedly. When I boot up it has a notice that says "some of the settings for NAV have been changed, this can mean a virus is trying to disable it" or something to that nature.

I have run NAV and no virus's are detected but I know something is in there. Any suggestions for me??

I am running WIN XP with SP 1 on it.

Thanks for any help.

 

DL Hijack This, run it with nothing else open, then post the log here in the Security forum.

 

Hi,

When you have uninstalled the program, run the Norton removal utility, RNAV.EXE

http://service4.symantec.com/SUPPOR...33497f6e8a319ece88256ace0076cc02?OpenDocument

The "normal" uninstall leaves traces of the program which can cause problems with re-installation.

RNAV gives as clean an uninstall as can be done without editing the registry.

hth

Ceri

 

if that doesn't work it might be spyware/adware try using a spyware/adware program

and if it still dont work try posting a hijack this log

 

Okay, sorry I didnt get back quicker. I goofed up on my name and couldnt log on..LOL. I tried the RNAV and no luck with that. It still comes up and I cannot put on the Auto Protect. It will click on but then when I leave and come back to it the box is unchecked. Email scanning is also messed up...So,,,,, I have pretty much given up on it. I did find a free virus program called VCatch.. I put that in and it seems to be working so I think I will just forget about Norton and let him use that. He doesnt do much on the internet at all but I go on it occasionally when I am upstairs..

Thanks for all the help. I was too scared to DL and use the Hijack This program.

 

too bad you couldn't get NAV uninstalled ocmpletely, think it's a good product
- btw: you were doing all th euninstall, rnav etc in sfae mode? that can sometimes make a difference

never heard of vcatch - AVG is a popular free antivirus (http://free.grisoft.com/freeweb.php/doc/2/ ) you might want to take a look at if vcatch isn't up to the task

2 online free scans you can also use:
http://housecall.trendmicro.com/
http://security.symantec.com/default.asp?productid=symhome&langid=ie&venid=sym