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Norton 360 backup file name issue

Discussion in 'Business Applications' started by Johnno123, Oct 13, 2008.

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  1. Johnno123

    Johnno123 Thread Starter

    Joined:
    Sep 30, 2008
    Messages:
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    I have used the Norton 360 Version 2 backup to an external drive and the backup files on the external drive no longer have their original file names. The file names have been replaced with 31 digit number and letters file names.

    This isn't how my previous version of Norton backed up.
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    If Norton doesn't recognize the files as being backup files, or the file endings have changed, the drive file system may be corrupt.

    It's also possible that some sort of automatic naming of files was turned on.
     
  3. Michael York

    Michael York

    Joined:
    Nov 7, 2007
    Messages:
    395
    Hi Johnno,

    This is Mike from the Norton Authorized Support Team.

    In version 2 of Norton 360, Symantec changed the file naming convention to an encrypted format for better security. Your files are still on the backup medium you used, and you can still view the names as they are by opening Norton 260 2.x, select "Restore Files," click on the "Search" button and you will then see the files you have backed up.


    Thanks,
    Mike
     
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