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Norton Anti-Virus Nightmare -- paid and can't get product

Discussion in 'All Other Software' started by cityish, Sep 10, 2008.

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  1. cityish

    cityish Thread Starter

    Joined:
    Sep 10, 2008
    Messages:
    1
    Hello,
    I just don't know where to go with this question. If anyone can help I'd appreciate it.

    This morning I tried to renew my Norton anti-virus 2006 online, to upgrade to 2008. I entered credit card info but when I clicked "submit" there was an error message that indicated the transaction didn't go through.

    I had to leave for work so I let it go. But this evening my bank confirms the $39.99 charge did go through. Yet the Norton window on my desktop is all red and scary and says "at risk, you need to renew, etc." Yet it also says my computer is secure and it runs scans when I click on that. (???)

    I am completely confused. I don't know whether I have renewed or not. I never got a confirmation email or a product number. I tried doing the live chat support but the chat windows wouldn't load. Then I registered and created an account to post a question in the Norton forums, but it won't let me post a question. The question button is not activated or something.

    I really just want my money back so I can get a different product. Does anyone know how to get hold of an actual live human being at Norton?

    If I downloaded the product from the internet already -- then that means they won't give me a refund, right?
     
  2. Courtneyc

    Courtneyc

    Joined:
    Dec 6, 2003
    Messages:
    1,935
    It doesn't matter. Contact Norton and explain your problem. Make sure you get the transaction number from your credit card. If they refuse to honor the purchase, dispute the charge.

    Courtney
     
  3. SUEOHIO

    SUEOHIO

    Joined:
    Jan 30, 2007
    Messages:
    3,754
    First Name:
    SUE
    just my 2 cents. if u are able to get a refund from them or cancel the charge on the credit card dont have norton. no one recommends it.
     
  4. Voodoo Thumb

    Voodoo Thumb

    Joined:
    Sep 6, 2008
    Messages:
    187
    I would second that opinion, lose Norton. AVG Anti Virus Home Edition is free, and the smart geeks at Virus Bulletin 100 say it's about as good as what you pay for. And, it's user friendly.
    In that vein, a clever fellow in these forums just turned me on to Spyware Doctor for free. Just google Google Pack. It's very easy to just download Spyware Doctor, if that's all you want. I was paying $30 annually for that utility, I love it, and it's well respected by people who know more about that stuff than I do.
    I know it's painful, but if necessary, just eat the $39, and lose Norton. I've heard that not even the guys at Norton use Norton.
     
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