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Norton Anti-Virus Problem

Discussion in 'All Other Software' started by moonlightmem, Apr 22, 2004.

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  1. moonlightmem

    moonlightmem Thread Starter

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    My Norton Anti-Virus program is clogging up my computer. When I have it enabled it uses up 100% of my CPU Usage. I can see this in the task manager. When I disable it, my CPU usage goes down to about 21%. I cannot contact Norton Anti-Virus (Symantec) because they do not have free tech support and even if I could contact them, I have the 2002 version of the program which they do not "support" anymore. Is there any way that I can keep my anti-virus? I could use some help in contacting Symantec Corp for assistance.
     
  2. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
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    What is the Norton Progam Name that you see using all the CPU?
    What program are you using to to this monitoring?
    What are you running on your PC that takes up 21% of the CPU? (I would expect to see an idling PC in the 0-5 range)
     
  3. lastone

    lastone

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    Feb 15, 2004
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    I'm not a fan of NAV and Mcaffee(sp), to me they are not easy on you and resource hogs.
    If you can successfully un-install it and don't want to run around "naked" without an antivirus, please look into:
    (FREE)
    http://www.grisoft.com/us/us_dwnl_free.php
    update as soon as you have it loaded, and continue to do so weekly (or have it auto update)
     
  4. TOGG

    TOGG

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    If you go to Symantec's security update site you will find a search facility which allows you to check their Knowledgebase.

    I did and found several hundred articles simply by typing in '100% CPU usage'.
    http://www.symantec.com/avcenter/
     
  5. moonlightmem

    moonlightmem Thread Starter

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    The program that is using all the CPU is NAVAPSVC.EXE
    There is another program, NAVAPWEW.EXE on my computer that uses practically nothing of my CPU. I also get the following message occasionally (like every other day) "Virtual memory minimum too low. System is low on virtual memory.
     
  6. moonlightmem

    moonlightmem Thread Starter

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    Oct 13, 2003
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    Tonight, I noticed that even with the Norton Anti-Virus program disabled the CPU usage is at a constant 100% in the windows task manager performance chart. Something must be up on this PC because it seems to be worse tonight than ever, even disabling the anti-virus isn't helping tonight. It seems to be that NAVAPSVC.EXE program. When I select "end process" it gives me a warning about ending the process and then when I select "yes" it denies access. What exactly is this NAVAPSVC.EXE and is there a way to shut it down?
     
  7. MSM Hobbes

    MSM Hobbes

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    Apr 22, 2004
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    MLM,

    As suggested in above post, search on Norton/Symantic site, and might also do google search => http://www.liutilities.com/products/wintaskspro/processlibrary/navapsvc/ is one site that I've come up w/ before.

    I too had NAV, but have switched over to avast! for this task, and ZoneAlarm Pro for the DSL firewall. avast! [as is AVG] is free... ;)

    Lastly, the following page has been quite helpful for this novice to understand what the cryptic codes in startup menus actually are for:
    http://www.sysinfo.org/startuplist.php

    - hobbes
     
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