Norton anti virus won't install

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dobrma

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Jan 14, 2002
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When attempting to install NAV I can not get past the welcome screen. When I click the install button I receive these two errors.(msiexec.exe file is linked to missing export msi.dll:222) and( c:\windows\system\msiexec.exe. A device attached to the system is not functioning). I have been online with Symantec and tried everything they suggested. Their last reply suggested it is a Windows problem and I should contact Microsoft. Well have you ever tried that? I have downloaded and run the Microsoft Installer Cleanup Utility. I have deleted and re-installed the Microsoft Windows installer. Still get the same errors. Other than this my system runs fine. Any ideas on how to eliminate these errors will be greatly appreciated. :confused:
 
Joined
Feb 28, 2001
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dobrma
Welcome to TSG!
The first thing I would do is have you go to an free online virus scanner and run it on your system just in case you might have the CIH virus onboard or another.
http://housecall.antivirus.com/housecall/start_corp.asp
After a clean bill of health then Grab your windows CD and if you have Win98 or 98SE go to start run and type in SFC and extract a new copy of msi.dll and place it in C:\Windows\Systems folder.
If you have WinME you will have to got to start run and type in msconfig and use the extract there.
Lastly if you have any antivirus program currently on your system you should use the add-remove program and remove it before you install Norton. AV programs do not like to play together.
Keep us posted as to your progress.
Dave
 

Styxx

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Joined
Sep 8, 2001
Messages
4,888
If Norton is not installed on your system ( not listed in the Add/Remove Programs control panel window) remove the Norton Antivirus and Symantec folders in Program Files, if present. Restart your computer. Install NAV. The previous posters' advice to Housecall is correct.

If it is in the Add/Remove Programs window highlight and uninstall it and restart even if prompted by Windows or not, then proceed with the above.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Both files are Windows Installer files, and don't belong to any Symantec product.

Install the latest version of <A HREF="http://msdn.microsoft.com/downloads/default.asp?url=/downloads/sample.asp?url=/msdn-files/027/001/455/msdncompositedoc.xml&frame=true">MS Windows Installer</A> , and try installing Norton again.

Good luck,
 
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