norton antivirus and navw32.exe

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

daves01902

Thread Starter
Joined
Jun 21, 2004
Messages
182
I just reinstalled my norton antivirus, and when I do a system scan, it stops at navw32.exe, and then a window pops up that says "norton antivirus scanner module has encountered a problem and needs to close. We are sorry for the inconvenience."
I have an option to look at the error, but I don't know what all the info is about.
Is there something wrong with the navw32.exe file? If so, can I repair it, or possibly get another one?

Also, I can't get my Norton Internet Security firewall to work. It says to change options I must be using the administrator account...I am, its the only account on this computer..
Any help is appreciated!
D
 
Joined
Apr 2, 2002
Messages
5,945
You say you reinstalled NAV but was that as a stand alone program or as part of NIS (which contains the firewall that doesn't work properly)?

You may be aware that Symantec products are extremely sensitive to any remnants of earlier installs and that they scatter information all over the Registry etc.

Depending on which program you have, you may need to use one of the removal tools Symantec provide to clean up old installs. I suggest that you go to the Symantec site and search 'Rnav' and 'Rnis' and perhaps also your version of NIS, and see what comes up.

I found something about navw32.exe, but it isn't your error message and it's for a very old version of NAV;http://service1.symantec.com/SUPPOR...88256b17005ab955?OpenDocument&src=bar_sch_nam
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top