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norton antivirus won't un-install!!!

Discussion in 'Virus & Other Malware Removal' started by williamorc, Feb 1, 2007.

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  1. williamorc

    williamorc Thread Starter

    Joined:
    Oct 10, 2005
    Messages:
    264
    im trying to install a new antivirus and firewall because my norton has expired.. but evertime i try ( im trying to install kaspersky) it says that norton is already installed please uninstall!! i don't get it i un-installed it and i un-installed live update but it still says it i tried 3 times but it didn't work please someone help me quick im completly exposed
     
  2. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Hi, williamorc :)

    Try the removal tool from Symantec:
    1. Please download and save SymNRT.exe to your desktop.
    2. Close all programs and double click on the tool.
    3. Follow the on-screen instructions.
    4. Restart the computer if asked.
    5. Then delete the SymNRT.exe tool from your desktop.
    6. Open the Program Files folder on your local disk ( normally C: )
    7. Find and delete the following folders (if present):
      • Norton AntiVirus
      • Norton Internet Security
      • Norton SystemWorks
      • Norton Personal Firewall
     
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