norton antivirus won't un-install!!!

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williamorc

Thread Starter
Joined
Oct 10, 2005
Messages
264
im trying to install a new antivirus and firewall because my norton has expired.. but evertime i try ( im trying to install kaspersky) it says that norton is already installed please uninstall!! i don't get it i un-installed it and i un-installed live update but it still says it i tried 3 times but it didn't work please someone help me quick im completly exposed
 

JSntgRvr

José
Retired Moderator and Malware Specialist
Joined
Jul 1, 2003
Messages
18,552
Hi, williamorc :)

Try the removal tool from Symantec:
  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
 
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