norton crashguard comes up and freezes during shutdown

Hi, need some help here. I am trying to help my mom with her computer, and I have little technical knowledge. Apparently, the norton crashguard comes up everytime she tries to shut the computer down, freezing up and forcing us to manually shut it down and then when it starts up it runs through the program because it wasn't shut down properly.
Also, it will shut down at other times for no reason at all. This happens while online with MSN, it freezes up and after a few minutes, it resumes what is was doing.
Any help would be greatly appreciated.
Mauex

 

Hi mauex,and welcome to TSG.Norton crashguard has been known to cause that problem.Go to Start>Run>type in Msconfig>click ok>click on startup tab>take the check mark next to norton crashguard out,click apply then ok.The computer will want to reboot,let it.

Lets us know if this works for you

 

I agree with Beach51.

But I think it is preferable to disable Crashguard through the options of the program.
If you leave those at 'enabled', they might overrule Msconfig settings.

Grtz.

 

Hi Tony,not having that program i didnt know it had an option to disable it from the program options.You bring up a good point,it just may override the settings in msconfig.Thanks for the backup,i appreciate it.

 

ok, I am not sure how to do exactly what you recommended. I am really not computer literate. I did check the options but only confused myself more and spent 2 hours trying to use Norton's help. So, here is exactly what happens, when I go to start, shutdown, norton anticrash guard assistant comes up and states the Program Manager as the cause of the crash, then the computer freezes and cannot be shut down. So sorry to be a pain! Thanks for all your help.
Mauex

 

one more thing, I think I could use the options to disable the crashguard, but I am not sure how to get started. Quick question though, by disabling it, will I need to install some other form of crashguard, do I need a crashguard, where do I go from there? Thanks again!

 

Uninstall CrashGuard in ADD/REMOVE - it's more problems than it's worth - so much so, that Norton no longer offers it in their System Works utility (since NSW2000? or 2001 for sure).

Wino

 

If you go to the options of System Works you must be able to find an option 'start Crash Guard when Windows start. That shouldn't be overly hard to find.

Otherwise, as Wino said, uninstall it. It is of very little use and may cause more conflicts than it solves.

First disable it: rightclick your CG system tray icon and choose 'exit' or close.

Then go to Programs Add/Remove, select Norton System Works, and choose uninstall.
You then get the choice what NSW components you'd like to uninstall.
Leave Crash Guard checked, and uncheck the rest.

etcetera.

Good luck,

 

Thank you so much for all of your help! I uninstalled the Crashguard and I think it will work now. I really appreciate it!
Mauex

 

Get rid of Norton crash gard. You will find that it creates more crashes than it prevents. Trust me on this one. You should be able to uninstall just CG. God bless.