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Norton didn't stop this one

Discussion in 'Virus & Other Malware Removal' started by malcolm6102, Dec 1, 2011.

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  1. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    Guys,

    I have no idea what I downloaded. But it turned off part of my virus protection.

    This is a log of Hijack This:

    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 10:00:38 PM, on 12/1/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
    C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
    C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ps2.exe
    C:\program files\real\realplayer\update\realsched.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\hsplayer.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
    C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
    C:\Documents and Settings\Owner\Desktop\Program Downloads\HiJackThis_v2.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/web?o=1369
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\IPS\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O3 - Toolbar: MP3 Rocket Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Nuance PDF Converter 5-reminder] "C:\Program Files\Nuance\PDF Converter 5\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\PDF Converter 5\Ereg\Ereg.ini"
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-21-2800110913-2684058667-3639187761-500\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook (User 'Administrator')
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with Nuance PDF Converter 5.0 - res://C:\Program Files\Nuance\PDF Converter 5\cnvres_eng.dll /100
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
    O23 - Service: Norton PC Checkup Application Launcher - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: NovaCore SDK Service (NvtlService) - Unknown owner - C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
    O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
    O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: Sprint RcAppSvc (SprintRcAppSvc) - SmithMicro Inc. - C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe
    O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

    --
    End of file - 10000 bytes
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,939
    First Name:
    Frank
    2.0.0 Beta is an extremely outdated version of HiJackThis.

    Replace it with HiJackThis 2.0.4 and then submit a new log.

    --------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    --------------------------------------------------------
     
  3. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    flavelee,

    Thank you kindly.

    28.0
    Acrobat.com
    Acrobat.com
    Adobe Acrobat 5.0
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Photoshop CS
    Adobe Photoshop Elements 7.0
    Adobe Reader 9.4.0
    AGEIA PhysX v6.10.25
    Apple Software Update
    ArcSoft PhotoImpression 5
    Ask Toolbar
    Avery DesignPro
    Belkin N+ Wireless USB Adapter
    BlackBerry Desktop Software 4.7
    BlackBerry Desktop Software 4.7
    BlackBerry® Media Sync
    Blackhawk Striker from Hewlett-Packard Desktops (remove only)
    Blasterball 2 from Hewlett-Packard Desktops (remove only)
    BlasterBall Wild from Hewlett-Packard Desktops (remove only)
    Capture NX
    CCleaner
    CDBurnerXP
    ContentManager
    Critical Update for Windows Media Player 11 (KB959772)
    Dark Orbit from Hewlett-Packard Desktops (remove only)
    Direct MIDI to MP3 Converter version 5.0.1.20
    Epson CreativeZone
    Epson Easy Photo Print 2
    EPSON NX410 Series Printer Uninstall
    EPSON Printer Software
    EPSON Scan
    Eudora
    Excavation from Hewlett-Packard Desktops (remove only)
    exPressit S.E. 3.0
    FileZilla Client 3.5.0
    FLV Player
    Free FTP
    FreeAgent Pro Tools
    GameShadow
    GearDrvs
    GearDrvs
    GemMaster 3 from Hewlett-Packard Desktops (remove only)
    Google Maps Downloader 6.59
    HiJackThis
    HijackThis 2.0.0
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954708)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Deskjet printer preloaded drivers
    HP Digital Imaging Album Printing 1.0
    HP Instant Support
    HP Memories Disc
    HP Photo and Imaging 1.2 - Photosmart Cameras
    HP Photosmart printers preloaded drivers
    Imikimi Plugin
    Inbox Toolbar
    InfraRecorder
    InstallIQ Updater
    InstallVC90Support
    Intel(R) Extreme Graphics Driver
    IntelliMover Data Transfer Demo
    InterVideo WinDVD Player
    Java(TM) 6 Update 14
    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
    KBD
    Lernout & Hauspie TruVoice American English TTS Engine
    LTCM Client
    Macromedia Dreamweaver 3
    Malwarebytes' Anti-Malware version 1.51.2.1300
    Men In Black II CROSSFIRE from Hewlett-Packard Desktops (remove only)
    Microsoft .NET Framework (English)
    Microsoft .NET Framework (English) v1.0.3705
    Microsoft .NET Framework 1.0 Hotfix (KB928367)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2416447)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Antimalware
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Professional Plus 2007
    Microsoft Office Professional Plus 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
    Microsoft Search Enhancement Pack
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable - KB2467175
    Microsoft Word 97
    Mozilla Firefox (3.6.24)
    MP3 Rocket
    MSVCRT
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NeroExpress
    neroxml
    Nikon RAW Codec
    Nikon Transfer
    Norton 360 Premier Edition
    Norton Bootable Recovery Tool Wizard
    Norton PC Checkup
    Norton Security Scan
    Nuance PDF Converter 5
    OmniPass
    OpenOffice.org Installer 1.0
    PC-Doctor for Windows
    Picasa 3
    Picture Control Utility
    PS2
    Python 2.2 combined Win32 extensions
    Python 2.2.1
    Quicken 2003 New User Edition
    QuickTime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    Realtek AC'97 Audio
    RealUpgrade 1.0
    RecordNow
    RingMaster from Hewlett-Packard Desktops (remove only)
    Roxio Media Manager
    RunAlyzer
    S3Display
    S3Gamma2
    S3Info2
    S3Overlay
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB2183461)
    Security Update for Windows Internet Explorer 7 (KB2360131)
    Security Update for Windows Internet Explorer 7 (KB2416400)
    Security Update for Windows Internet Explorer 7 (KB2482017)
    Security Update for Windows Internet Explorer 7 (KB2497640)
    Security Update for Windows Internet Explorer 7 (KB2530548)
    Security Update for Windows Internet Explorer 7 (KB2544521)
    Security Update for Windows Internet Explorer 7 (KB2559049)
    Security Update for Windows Internet Explorer 7 (KB2586448)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 7 (KB978207)
    Security Update for Windows Internet Explorer 7 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2491683)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2510581)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981349)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Segoe UI
    ShowBiz DVD
    Shozam
    Sierra Wireless USB MUX Driver Package
    Simple Backup for My Pictures
    Simple Installer - Multilanguage Version
    SmartFTP Client
    SmartFTP Client 3.0 Setup Files (remove only)
    Sonic Update Manager
    Space Rocks from Hewlett-Packard Desktops (remove only)
    SpamSubtract
    Sprint SmartView
    Spybot - Search & Destroy
    Symantec Technical Support Advanced Chat Controls
    TBS WMP Plug-in
    toolkit
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Outlook 2007 Junk Email Filter (KB2596560)
    Update for Windows Internet Explorer 7 (KB976749)
    Update for Windows Internet Explorer 7 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Updates from HP
    ViewNX
    Virtual Warfare from Hewlett-Packard Desktops (remove only)
    Visual C++ 2008 x86 Runtime - (v9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01
    Visual C++ 9.0 Runtime for Dragon NaturallySpeaking
    Web Gallery Wizard PRO 1.5.4203.0
    Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
    Windows Internet Explorer 7
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows PowerShell(TM) 1.0
    Windows XP Service Pack 3
    WinFast(R) Display Driver
    WinZip 16.0
    Yahoo! Internet Mail
    Yahoo! Messenger
    Yahoo! SiteBuilder
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,939
    First Name:
    Frank
    Where's the new HiJackThis scan log to replace the outdated scan log?

    --------------------------------------------------------

    Adobe Flash Player 10 ActiveX needs to be updated to Adobe Flash Player ActiveX 11.1.102.55

    Adobe Flash Player 10 Plugin needs to be updated to Adobe Flash Player Plugin 11.1.102.55

    Adobe Reader 9.4.0 needs to be updated to Adobe Reader 10.1.1

    Ask Toolbar needs to be uninstalled/removed.

    CCleaner needs to be uninstalled/removed, unless you REALLY know how to use it safely.

    HiJackThis 2.0.0 needs to be uninstalled/removed.

    Java(TM) 6 Update 3
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
    all need to be uninstalled/removed.

    Java(TM) 6 Update 14 needs to be updated to Java Runtime Environment 1.6.0.29(6 Update 29)

    Mozilla Firefox 3.6.24 needs to be updated to Mozilla Firefox 8.0.1

    OpenOffice.org Installer 1.0 needs to be uninstalled/removed.

    PC-Doctor For Windows needs to be uninstalled/removed.

    SpamSubtract needs to be uninstalled/removed.

    Spybot - Search & Destroy needs to be uninstalled/removed.

    SUPERAntiSpyware 5.0.0.1136 needs to be installed.

    Note: The new version will replace the old version, so there's no need to uninstall/remove the old version first.

    Note: Click the green icon with white arrow at each site to download them.

    --------------------------------------------------------
     
  5. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    flavelee,

    I am sorry. I misunderstood. Here is a new Hijack log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:22:39 PM, on 12/3/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17103)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\ps2.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
    C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
    C:\WINDOWS\system32\notepad.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\DesignPro\designp.exe
    C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
    C:\Program Files\Qualcomm\Eudora\Eudora.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/web?o=1369
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\IPS\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O3 - Toolbar: MP3 Rocket Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Nuance PDF Converter 5-reminder] "C:\Program Files\Nuance\PDF Converter 5\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\PDF Converter 5\Ereg\Ereg.ini"
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [EPSON NX410 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFCA.EXE /FU "C:\WINDOWS\TEMP\E_S7C.tmp" /EF "HKCU" (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Open with Nuance PDF Converter 5.0 - res://C:\Program Files\Nuance\PDF Converter 5\cnvres_eng.dll /100
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
    O23 - Service: Norton PC Checkup Application Launcher - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: NovaCore SDK Service (NvtlService) - Unknown owner - C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
    O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
    O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: Sprint RcAppSvc (SprintRcAppSvc) - SmithMicro Inc. - C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe
    O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

    --
    End of file - 9990 bytes
     
  6. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    Flavalee,

    I cannot uninstall Java(TM) 6 Update 3, Java(TM) 6 Update 5 or Java(TM) 6 Update 7. When I try, I get this error message: "Error applying transforms. Verify that the specified transforms paths are valid."

    When I try to install Java Runtime Environment 1.6.0.29(6 Update 29, I get this error message: "The feature you are trying to use is on a network resource that is not available." Then I am asked to find the following file: jre.1.6.0_12-c.msi
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,939
    First Name:
    Frank
    Forget about Java for now.

    Let me know when you've completed the rest of the instructions in post #4.

    You can add Norton PC Checkup to what needs to be uninstalled/removed.

    ------------------------------------------------------
     
  8. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    Flavalee,

    Everything has been done, except the removal of the Java files and Ask Toolbar which I cannot find.
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,939
    First Name:
    Frank
    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    -------------------------------------------------------

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Select the Quick Scan option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    -------------------------------------------------------
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,939
    First Name:
    Frank
    Download and install Revo Uninstaller 1.93, then attempt to remove the old versions of Java with it.

    ------------------------------------------------------
     
  11. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    Here is the Malwarebytes log:

    Malwarebytes' Anti-Malware 1.51.2.1300
    www.malwarebytes.org

    Database version: 8309

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 7.0.5730.13

    12/4/2011 11:25:10 AM
    mbam-log-2011-12-04 (11-25-10).txt

    Scan type: Quick scan
    Objects scanned: 201934
    Time elapsed: 16 minute(s), 32 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    I had done a complete scan with Malwarebytes late on Dec. 3rd. It found 93 tracking cookies but nothing else. It updated automatically.

    I updated it again this morning and ran a quick scan. Here are the results:

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 12/04/2011 at 11:53 AM

    Application Version : 5.0.1136

    Core Rules Database Version : 8012
    Trace Rules Database Version: 5824

    Scan type : Quick Scan
    Total Scan Time : 00:15:24

    Operating System Information
    Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator

    Memory items scanned : 700
    Memory threats detected : 0
    Registry items scanned : 33494
    Registry threats detected : 0
    File items scanned : 8171
    File threats detected : 0
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,939
    First Name:
    Frank
    Advise me what the outcome is with post #10.

    --------------------------------------------------------
     
  13. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    I don't know if I did it right, but when I tried uninstallingl Java(TM) 6 Update 3, Java(TM) 6 Update 5 or Java(TM) 6 Update 7, I got the same message from Revo Uninstaller I got from Add/Remove Programs: "Error applying transforms. Verify that the specified transforms paths are valid."

    But I clicked Next, followed the prompts and deleted all leftover files for each.
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,939
    First Name:
    Frank
    Go into the C:\Program Files\Java folder.

    What's currently listed inside the Java folder?

    ---------------------------------------------------------

    Let me see a new updated HiJackThis scan log.

    Start HiJackThis and click "Do a system scan and save a log file", then save the new log that appears, then submit it here.

    ---------------------------------------------------------
     
  15. malcolm6102

    malcolm6102 Thread Starter

    Joined:
    Jun 17, 2007
    Messages:
    47
    There is only one folder inside C:\Program Files\Java: jreg, which contains bin and lib and the following files: copyright, license, patch.err, readmetxt., thirdpartylicensereadme and a firefox file called welcome.html.

    And there are three folders inside C:Java: classes, packages and data.
    The packages folder contains: a Data folder and eight zip files.
    The data folder contains nine .dat files.
    The classes folder contains: ops cer security certificate.
     
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