Norton didn't stop this one

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malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
Guys,

I have no idea what I downloaded. But it turned off part of my virus protection.

This is a log of Hijack This:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 10:00:38 PM, on 12/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ps2.exe
C:\program files\real\realplayer\update\realsched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\hsplayer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Documents and Settings\Owner\Desktop\Program Downloads\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/web?o=1369
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O3 - Toolbar: MP3 Rocket Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Nuance PDF Converter 5-reminder] "C:\Program Files\Nuance\PDF Converter 5\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\PDF Converter 5\Ereg\Ereg.ini"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-2800110913-2684058667-3639187761-500\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook (User 'Administrator')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Nuance PDF Converter 5.0 - res://C:\Program Files\Nuance\PDF Converter 5\cnvres_eng.dll /100
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: Norton PC Checkup Application Launcher - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: NovaCore SDK Service (NvtlService) - Unknown owner - C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Sprint RcAppSvc (SprintRcAppSvc) - SmithMicro Inc. - C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 10000 bytes
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,257
2.0.0 Beta is an extremely outdated version of HiJackThis.

Replace it with HiJackThis 2.0.4 and then submit a new log.

--------------------------------------------------------

Start HiJackThis, but don't run a scan.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the entire file here.

--------------------------------------------------------
 

malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
flavelee,

Thank you kindly.

28.0
Acrobat.com
Acrobat.com
Adobe Acrobat 5.0
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Photoshop CS
Adobe Photoshop Elements 7.0
Adobe Reader 9.4.0
AGEIA PhysX v6.10.25
Apple Software Update
ArcSoft PhotoImpression 5
Ask Toolbar
Avery DesignPro
Belkin N+ Wireless USB Adapter
BlackBerry Desktop Software 4.7
BlackBerry Desktop Software 4.7
BlackBerry® Media Sync
Blackhawk Striker from Hewlett-Packard Desktops (remove only)
Blasterball 2 from Hewlett-Packard Desktops (remove only)
BlasterBall Wild from Hewlett-Packard Desktops (remove only)
Capture NX
CCleaner
CDBurnerXP
ContentManager
Critical Update for Windows Media Player 11 (KB959772)
Dark Orbit from Hewlett-Packard Desktops (remove only)
Direct MIDI to MP3 Converter version 5.0.1.20
Epson CreativeZone
Epson Easy Photo Print 2
EPSON NX410 Series Printer Uninstall
EPSON Printer Software
EPSON Scan
Eudora
Excavation from Hewlett-Packard Desktops (remove only)
exPressit S.E. 3.0
FileZilla Client 3.5.0
FLV Player
Free FTP
FreeAgent Pro Tools
GameShadow
GearDrvs
GearDrvs
GemMaster 3 from Hewlett-Packard Desktops (remove only)
Google Maps Downloader 6.59
HiJackThis
HijackThis 2.0.0
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Deskjet printer preloaded drivers
HP Digital Imaging Album Printing 1.0
HP Instant Support
HP Memories Disc
HP Photo and Imaging 1.2 - Photosmart Cameras
HP Photosmart printers preloaded drivers
Imikimi Plugin
Inbox Toolbar
InfraRecorder
InstallIQ Updater
InstallVC90Support
Intel(R) Extreme Graphics Driver
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
Java(TM) 6 Update 14
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
KBD
Lernout & Hauspie TruVoice American English TTS Engine
LTCM Client
Macromedia Dreamweaver 3
Malwarebytes' Anti-Malware version 1.51.2.1300
Men In Black II CROSSFIRE from Hewlett-Packard Desktops (remove only)
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Antimalware
Microsoft Choice Guard
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft Search Enhancement Pack
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Word 97
Mozilla Firefox (3.6.24)
MP3 Rocket
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NeroExpress
neroxml
Nikon RAW Codec
Nikon Transfer
Norton 360 Premier Edition
Norton Bootable Recovery Tool Wizard
Norton PC Checkup
Norton Security Scan
Nuance PDF Converter 5
OmniPass
OpenOffice.org Installer 1.0
PC-Doctor for Windows
Picasa 3
Picture Control Utility
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
Quicken 2003 New User Edition
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek AC'97 Audio
RealUpgrade 1.0
RecordNow
RingMaster from Hewlett-Packard Desktops (remove only)
Roxio Media Manager
RunAlyzer
S3Display
S3Gamma2
S3Info2
S3Overlay
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB2360131)
Security Update for Windows Internet Explorer 7 (KB2416400)
Security Update for Windows Internet Explorer 7 (KB2482017)
Security Update for Windows Internet Explorer 7 (KB2497640)
Security Update for Windows Internet Explorer 7 (KB2530548)
Security Update for Windows Internet Explorer 7 (KB2544521)
Security Update for Windows Internet Explorer 7 (KB2559049)
Security Update for Windows Internet Explorer 7 (KB2586448)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 7 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Segoe UI
ShowBiz DVD
Shozam
Sierra Wireless USB MUX Driver Package
Simple Backup for My Pictures
Simple Installer - Multilanguage Version
SmartFTP Client
SmartFTP Client 3.0 Setup Files (remove only)
Sonic Update Manager
Space Rocks from Hewlett-Packard Desktops (remove only)
SpamSubtract
Sprint SmartView
Spybot - Search & Destroy
Symantec Technical Support Advanced Chat Controls
TBS WMP Plug-in
toolkit
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Outlook 2007 Junk Email Filter (KB2596560)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Updates from HP
ViewNX
Virtual Warfare from Hewlett-Packard Desktops (remove only)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Visual C++ 9.0 Runtime for Dragon NaturallySpeaking
Web Gallery Wizard PRO 1.5.4203.0
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Internet Explorer 7
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Photo Gallery
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows PowerShell(TM) 1.0
Windows XP Service Pack 3
WinFast(R) Display Driver
WinZip 16.0
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! SiteBuilder
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,257
Where's the new HiJackThis scan log to replace the outdated scan log?

--------------------------------------------------------

Adobe Flash Player 10 ActiveX needs to be updated to Adobe Flash Player ActiveX 11.1.102.55

Adobe Flash Player 10 Plugin needs to be updated to Adobe Flash Player Plugin 11.1.102.55

Adobe Reader 9.4.0 needs to be updated to Adobe Reader 10.1.1

Ask Toolbar needs to be uninstalled/removed.

CCleaner needs to be uninstalled/removed, unless you REALLY know how to use it safely.

HiJackThis 2.0.0 needs to be uninstalled/removed.

Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
all need to be uninstalled/removed.

Java(TM) 6 Update 14 needs to be updated to Java Runtime Environment 1.6.0.29(6 Update 29)

Mozilla Firefox 3.6.24 needs to be updated to Mozilla Firefox 8.0.1

OpenOffice.org Installer 1.0 needs to be uninstalled/removed.

PC-Doctor For Windows needs to be uninstalled/removed.

SpamSubtract needs to be uninstalled/removed.

Spybot - Search & Destroy needs to be uninstalled/removed.

SUPERAntiSpyware 5.0.0.1136 needs to be installed.

Note: The new version will replace the old version, so there's no need to uninstall/remove the old version first.

Note: Click the green icon with white arrow at each site to download them.

--------------------------------------------------------
 

malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
flavelee,

I am sorry. I misunderstood. Here is a new Hijack log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:22:39 PM, on 12/3/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17103)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\DesignPro\designp.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Qualcomm\Eudora\Eudora.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/web?o=1369
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O3 - Toolbar: MP3 Rocket Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\coIEPlg.dll
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Nuance PDF Converter 5-reminder] "C:\Program Files\Nuance\PDF Converter 5\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\Nuance\PDF Converter 5\Ereg\Ereg.ini"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [EPSON NX410 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFCA.EXE /FU "C:\WINDOWS\TEMP\E_S7C.tmp" /EF "HKCU" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Nuance PDF Converter 5.0 - res://C:\Program Files\Nuance\PDF Converter 5\cnvres_eng.dll /100
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: Norton PC Checkup Application Launcher - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\SymcPCCULaunchSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: NovaCore SDK Service (NvtlService) - Unknown owner - C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files\Norton PC Checkup\Engine\2.0.12.27\ccSvcHst.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Sprint RcAppSvc (SprintRcAppSvc) - SmithMicro Inc. - C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 9990 bytes
 

malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
Flavalee,

I cannot uninstall Java(TM) 6 Update 3, Java(TM) 6 Update 5 or Java(TM) 6 Update 7. When I try, I get this error message: "Error applying transforms. Verify that the specified transforms paths are valid."

When I try to install Java Runtime Environment 1.6.0.29(6 Update 29, I get this error message: "The feature you are trying to use is on a network resource that is not available." Then I am asked to find the following file: jre.1.6.0_12-c.msi
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,257
Forget about Java for now.

Let me know when you've completed the rest of the instructions in post #4.

You can add Norton PC Checkup to what needs to be uninstalled/removed.

------------------------------------------------------
 

malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
Flavalee,

Everything has been done, except the removal of the Java files and Ask Toolbar which I cannot find.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,257
Start Malwarebytes Anti-Malware.

Click "Updates(tab) - Check for Updates".

When the definition files have updated, click "OK".

Click "Scanner(tab) - Perform quick scan - Scan".

If infections or problems are found during the scan, the number of them will be highlighted in red.

When the scan is finished, click "Show Results".

Make sure that EVERYTHING is selected, then click "Remove Selected".

If you're prompted to restart to finish the removal process, click "Yes".

Start Malwarebytes Anti-Malware again.

Click "Logs"(tab).

Highlight the scan log entry, then click "Open".

When the scan log appears in Notepad, copy-and-paste it here.

-------------------------------------------------------

Start SUPERAntiSpyware.

Click "Check for Updates".

When the definition files have updated, click "Close".

Select the Quick Scan option, then click "Scan your Computer".

If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

When the scan is finished and the scan summary window appears, click "Continue".

Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

Click "OK - Finish".

If you're prompted to restart to finish the removal process, do so.

Start SUPERAntiSpyware again.

Click "View Scan Logs".

Highlight the scan log entry, then click "View Selected Log".

When the scan log appears in Notepad, copy-and-paste it here.

-------------------------------------------------------
 

malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
Here is the Malwarebytes log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8309

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

12/4/2011 11:25:10 AM
mbam-log-2011-12-04 (11-25-10).txt

Scan type: Quick scan
Objects scanned: 201934
Time elapsed: 16 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I had done a complete scan with Malwarebytes late on Dec. 3rd. It found 93 tracking cookies but nothing else. It updated automatically.

I updated it again this morning and ran a quick scan. Here are the results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/04/2011 at 11:53 AM

Application Version : 5.0.1136

Core Rules Database Version : 8012
Trace Rules Database Version: 5824

Scan type : Quick Scan
Total Scan Time : 00:15:24

Operating System Information
Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 700
Memory threats detected : 0
Registry items scanned : 33494
Registry threats detected : 0
File items scanned : 8171
File threats detected : 0
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,257
Advise me what the outcome is with post #10.

--------------------------------------------------------
 

malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
I don't know if I did it right, but when I tried uninstallingl Java(TM) 6 Update 3, Java(TM) 6 Update 5 or Java(TM) 6 Update 7, I got the same message from Revo Uninstaller I got from Add/Remove Programs: "Error applying transforms. Verify that the specified transforms paths are valid."

But I clicked Next, followed the prompts and deleted all leftover files for each.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,257
Go into the C:\Program Files\Java folder.

What's currently listed inside the Java folder?

---------------------------------------------------------

Let me see a new updated HiJackThis scan log.

Start HiJackThis and click "Do a system scan and save a log file", then save the new log that appears, then submit it here.

---------------------------------------------------------
 

malcolm6102

Thread Starter
Joined
Jun 17, 2007
Messages
47
There is only one folder inside C:\Program Files\Java: jreg, which contains bin and lib and the following files: copyright, license, patch.err, readmetxt., thirdpartylicensereadme and a firefox file called welcome.html.

And there are three folders inside C:Java: classes, packages and data.
The packages folder contains: a Data folder and eight zip files.
The data folder contains nine .dat files.
The classes folder contains: ops cer security certificate.
 
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