Norton Firewall--can't get rid of risk alert box

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

pcbaaya

Thread Starter
Joined
Jul 29, 2003
Messages
62
For example, I clicked on what was supposed to be a picture link on GardenWeb and up popped a High Risk Alert box. I chose Block and clicked OK, but the box just presented itself again. The X at the upper right was greyed out, I think. Anyway, even closing and then restarting my browser (IE) (I have Cox Cable) didn't get rid of the box, so I had to reboot. When I clicked on "?" in the alert box, I got the message that the site was attempting to send my bank account info to some Epson site where people post their photos. Something similar has happened before. Very annoying. Does anyone know how I can fix this so the alert box will disappear after I make my choice?
 
Joined
May 28, 2003
Messages
2,366
Default for me is to trust my firewall until I have a reason not to. But help me understand, how did you conclude from your firewall's alert that your banking information was being sent to "some Epson site where people post their photos' when you clicked on a picture link?

:confused:
 

pcbaaya

Thread Starter
Joined
Jul 29, 2003
Messages
62
Thanks for answering.
I cam to that conclusion because when I clicked on either "Alert Assistant" or the question mark above it (These are in the Alert box.), I got the Alert Assistance box, which said, among other things, "What triggered this alert? You attempted to use Web Browser to send information in the Bank Account Category to albums.photo.epson.com."
By the way, since the aforesaid Alert Assistance box also said that if I chose to permit the information to be sent, just xxx's would be transmitted in place of the real numbers, I tried choosing "Permit" instead of "Block" in the alert box, but with the same result: I ended up having to restart the computer to get rid of it.
 
Joined
May 28, 2003
Messages
2,366
This all does sound suspicious to me. The site, GardenWeb.com, seems very bengin so I'm not at all sure what is causing this behavior.

For starters, if you have an antivirus program, I'd update the definitions and run it. If you don't have one, try an online scan at TrendMicro HouseCall.

You may have spyware on your machine that Spybot S & D will help to find and delete.

I don't use Norton's firewall. Perhaps someone here who does could help you better.
 

pcbaaya

Thread Starter
Joined
Jul 29, 2003
Messages
62
It sounded suspicious to me, too. Connect to the Epson site so I can see the picture being offered, yes, but send bank account info?!! How weird! I do have Norton Antivirus and it always updates automatically. I also have AdAware and will now run that.
Thanks a lot.
 
Joined
Apr 26, 2003
Messages
5,836
I've had sometihing similar happen with my Norton Firewall a while back. Turned out one of my credit cards (last 4 digits) entered into the Privacy Control/ Confidential information was the same as something on a site I was trying to access. Sorry, I don't remember the details... It's been over a year since that happened.

I'm not sure this is the same thing, but it sounds similar.

HTH :)
 

pcbaaya

Thread Starter
Joined
Jul 29, 2003
Messages
62
That would account for the alert, so I think I'll try giving more digits and maybe not get those alerts at all. But I still don't know why I can't get rid of the alert box, no matter whether I chose "Permit" or "Block"! Thanks for the input.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top