Norton Internet Security attacks & success!

I need to know if anyone has had this same experience. I run Windows 2000 Pro, and Norton Internet Security 2003. On different occassions I have had my firewall and antivirus shut down via email!!! - yes...via email. I'm not sure how the culprits are accomplishing this but, they send a message to at least 2 of my MS Outlook 2000 mailboxes which only displays the message below:

Symantec Email Proxy deleted the following email message:

From:
To:
Subject:

Nothing more. As soon as Outlook receives 2 of these messages, I get a Norton Internet Security internal error, instructs me to "re-install" the software and immediately shuts the NAV and Firewall down. Is there a patch out there? - or am I the only one who is a victim of this. Now I have been working around the computer when Outlook automatically receives the messages and shuts all security down. Please help!

Ed
Ft. Lee, VA

 

Thanks for your input, but I have already done the "complete un-install" process as you have mentioned. As far as the OS - I keep it up-to-date with the latest and greatest updates from MS, and the same goes for the Norton software installed. I have done the "repair" process 3 times, and it always shuts it down. This happens at random, so it can be a week or a month before the application gets disabled, and this happens when I receive those email messages from an unknown location, since Norton does not display the sender's address for some reason, only that it has deleted a proxy message. Thanks for your input, and hopefully someone knows what's causing this.

ED

 

Yes, this IS an unresolved problem with NIS 2003! "Symantec Email Proxy deleted the following email message" deleted ALL 59 of my messages this morning, and e-mail scanning was indeed turned off with the usual pit* "internal error" and "uninstall-reinstall message". I downloaded the latest definitions (again) from http://www.sarc.com/avcenter/download/pages/US-N95.html and rebooted because I'm fed-up with "uninstall-reinstall". E-mail is back to normal for now. Has anyone pinged Symantec to seek resolution? Does anyone know how to recover the 59 lost messages?