Norton Internet Security draining system resources

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cementhed

Thread Starter
Joined
Apr 1, 2001
Messages
69
:confused: I have been struggling with low system resources from time-to-time and thought it might be my Quicken program or Internet Explorer because both of these applications seemed to show a serious drain on resources. However, through an inadvertent twist, I think I have discovered that it is Norton Internet Security that is the problem.

For some reason my NIS program was corrupted so I had to uninstall it and reinstall (I downloaded NIS 2004 from the Symantec website). While NIS was removed from my computer, my resource meter was consistently running at between 76-83% for the User even when I was on the internet (scary when I had no virus protection). As soon as I had it reinstalled - BOOM, the resources plummeted again when I was on the internet. Twice, it went into the red or completely out of view telling me to close some programs.

Can anyone help me with this problem - is it normal for NIS to drain the resources by 40-60%? Is there something I can do to prevent it from this drain - I know there are several items in the startup linked to NIS but I don't think I can get rid of any of them. Any help would be appreciated.
 
Joined
Jun 26, 2002
Messages
176
Let's take a look at your running processes via HJT log.

Here is brief instructions if you need them:

Hijack This Request

Go to http://www.spywareinfo.com/~merijn/files/HijackThis.exe and download 'Hijack This!'.
make sure it is placed into it's own folder, not a temporary folder. Then doubleclick the Hijackthis.exe.
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log (in the security section)
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.











jameso321
 

cementhed

Thread Starter
Joined
Apr 1, 2001
Messages
69
Here is my hijack this log.

Logfile of HijackThis v1.97.7
Scan saved at 7:57:26 AM, on 4/5/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMMON FILES\EPSON\EBAPI\SAGENT2.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
F:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE
C:\WINDOWS\SYSTEM\DLA\TFSWCTRL.EXE
C:\WINDOWS\TASKMON.EXE
F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
F:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\RSRCMTR.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
G:\PROGRAM DOWNLOADS ETC\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system\dla\tfswshx.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - F:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - F:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [zBrowser Launcher] F:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system\dla\tfswctrl.exe
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [ccApp] "F:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] F:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [URLLSTCK.exe] F:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "F:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "F:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "F:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccProxy] F:\PROGRA~1\COMMON~1\SYMANT~1\CCPROXY.EXE
O4 - HKLM\..\RunServices: [SndSrvc] F:\PROGRA~1\COMMON~1\SYMANT~1\SNDSRVC.EXE
O4 - HKCU\..\Run: [msnmsgr] "F:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - Startup: Resource Meter.lnk = C:\WINDOWS\RSRCMTR.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37962.9603935185
O16 - DPF: msvcp71 - http://download.pestpatrol.com/Downloads/Components/msvcp71.cab
O16 - DPF: msvcr71 - http://download.pestpatrol.com/Downloads/Components/msvcr71.cab
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: mscomctl - http://www.pestscan.com/scanner/mscomctl.cab
O16 - DPF: axscannerruntime - http://www.pestscan.com/scanner/axscannerruntime.cab
O16 - DPF: axscanner - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (eAssist NetAgent Customer ActiveX Control version 3) - http://quicken.ehosts.net/netagent/objects/custappx3.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {C68F9105-04FD-4B48-B6CC-2A076F711C35} (HpodPCFileCtrl2 Class) - file://J:\MEMDISC\ALBUM_A\VIEW\PLUGIN\HPODPCFC.CAB
O16 - DPF: cpcScanner - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
 
Joined
Feb 23, 2003
Messages
16,274
In start / run / msconfig/ startup tab

You can uncheck
microsoft works,
msn messenger,
DEVLDR16.EXE,
RSRCMTR.EXE
Maybe the works calendar popup reminder as well (WKCALREM.EXE)
 

cementhed

Thread Starter
Joined
Apr 1, 2001
Messages
69
I will make those changes although disabling the devldr.exe won't work - it just keeps coming back every time the computer is restarted.
 
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