1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Norton Internet Security draining system resources

Discussion in 'All Other Software' started by cementhed, Apr 4, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. cementhed

    cementhed Thread Starter

    Joined:
    Apr 1, 2001
    Messages:
    69
    :confused: I have been struggling with low system resources from time-to-time and thought it might be my Quicken program or Internet Explorer because both of these applications seemed to show a serious drain on resources. However, through an inadvertent twist, I think I have discovered that it is Norton Internet Security that is the problem.

    For some reason my NIS program was corrupted so I had to uninstall it and reinstall (I downloaded NIS 2004 from the Symantec website). While NIS was removed from my computer, my resource meter was consistently running at between 76-83% for the User even when I was on the internet (scary when I had no virus protection). As soon as I had it reinstalled - BOOM, the resources plummeted again when I was on the internet. Twice, it went into the red or completely out of view telling me to close some programs.

    Can anyone help me with this problem - is it normal for NIS to drain the resources by 40-60%? Is there something I can do to prevent it from this drain - I know there are several items in the startup linked to NIS but I don't think I can get rid of any of them. Any help would be appreciated.
     
  2. jameso321

    jameso321

    Joined:
    Jun 26, 2002
    Messages:
    176
    Let's take a look at your running processes via HJT log.

    Here is brief instructions if you need them:

    Hijack This Request

    Go to http://www.spywareinfo.com/~merijn/files/HijackThis.exe and download 'Hijack This!'.
    make sure it is placed into it's own folder, not a temporary folder. Then doubleclick the Hijackthis.exe.
    Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
    Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log (in the security section)
    It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
    so do NOT fix anything yet.
    Someone here will be happy to help you analyze the results.











    jameso321
     
  3. cementhed

    cementhed Thread Starter

    Joined:
    Apr 1, 2001
    Messages:
    69
    Here is my hijack this log.

    Logfile of HijackThis v1.97.7
    Scan saved at 7:57:26 AM, on 4/5/2004
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\PROGRAM FILES\COMMON FILES\EPSON\EBAPI\SAGENT2.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\DEVLDR16.EXE
    F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
    F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
    F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
    F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    F:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE
    C:\WINDOWS\SYSTEM\DLA\TFSWCTRL.EXE
    C:\WINDOWS\TASKMON.EXE
    F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
    F:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
    F:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
    C:\WINDOWS\RSRCMTR.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    G:\PROGRAM DOWNLOADS ETC\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system\dla\tfswshx.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - F:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - F:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [zBrowser Launcher] F:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [ccApp] "F:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec Core LC] F:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
    O4 - HKLM\..\Run: [URLLSTCK.exe] F:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [ccEvtMgr] "F:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
    O4 - HKLM\..\RunServices: [ccSetMgr] "F:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
    O4 - HKLM\..\RunServices: [ScriptBlocking] "F:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKLM\..\RunServices: [ccProxy] F:\PROGRA~1\COMMON~1\SYMANT~1\CCPROXY.EXE
    O4 - HKLM\..\RunServices: [SndSrvc] F:\PROGRA~1\COMMON~1\SYMANT~1\SNDSRVC.EXE
    O4 - HKCU\..\Run: [msnmsgr] "F:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
    O4 - Startup: Resource Meter.lnk = C:\WINDOWS\RSRCMTR.EXE
    O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
    O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37962.9603935185
    O16 - DPF: msvcp71 - http://download.pestpatrol.com/Downloads/Components/msvcp71.cab
    O16 - DPF: msvcr71 - http://download.pestpatrol.com/Downloads/Components/msvcr71.cab
    O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
    O16 - DPF: mscomctl - http://www.pestscan.com/scanner/mscomctl.cab
    O16 - DPF: axscannerruntime - http://www.pestscan.com/scanner/axscannerruntime.cab
    O16 - DPF: axscanner - http://www.pestscan.com/scanner/axscanner.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (eAssist NetAgent Customer ActiveX Control version 3) - http://quicken.ehosts.net/netagent/objects/custappx3.CAB
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {C68F9105-04FD-4B48-B6CC-2A076F711C35} (HpodPCFileCtrl2 Class) - file://J:\MEMDISC\ALBUM_A\VIEW\PLUGIN\HPODPCFC.CAB
    O16 - DPF: cpcScanner - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
     
  4. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    In start / run / msconfig/ startup tab

    You can uncheck
    microsoft works,
    msn messenger,
    DEVLDR16.EXE,
    RSRCMTR.EXE
    Maybe the works calendar popup reminder as well (WKCALREM.EXE)
     
  5. cementhed

    cementhed Thread Starter

    Joined:
    Apr 1, 2001
    Messages:
    69
    I will make those changes although disabling the devldr.exe won't work - it just keeps coming back every time the computer is restarted.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/217126

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice