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Norton Internet Security Problem - Uninstall & Internet Access Problems

Discussion in 'Virus & Other Malware Removal' started by dcielins, Nov 7, 2004.

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  1. dcielins

    dcielins Thread Starter

    Joined:
    Nov 6, 2004
    Messages:
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    Sorry - this was posted under Windows XP, but maybe it fits better under security.

    Help - My PC has Windows XP and I have been using Norton Internet Security 2004 for about 3 months and all has been well. Until about the last week. Suddenly, it appeared as if the program was no longer functioning.

    When launching the program, it would indicate that there was an error and that nothing (Anti-Virus, Firewall, Parental Security, etc.) was active. After doing some troubleshooting, I determined I needed to uninstall the program, but somehow I can not because I am not considered to be the person authorized to do so - supervisor access required (something got corrupted here because I was the supervisor).

    So the final fix is to edit the registry through a download from Symantec's website, but I can not access any website that is either secure or requires me to download anything (patch, etc.). I simply get a message saying that the page can not be displayed, and/or the download just hangs.

    Obviously my IE settings have somehow been corrupted, but due to NIS being corrupted, I can't edit any settings. So I'm caught in a circle - I can't uninstall the program or download anything to help me do it.

    Any ideas on how I can either get rid of this program or connect fully to the internet?

    Thanks
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,832
    Can you try a system restore to an earlier date?
     
  3. dcielins

    dcielins Thread Starter

    Joined:
    Nov 6, 2004
    Messages:
    10
    I was out of town for a few days, sorry. I did try system restore, but it was unsuccessful. I tried several dates prior to where I thought the error occurred and received a message saying the restore was unsuccessful.

    Any new ideas are appreciated. Thanks
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,832
    Sorry, I was away for a few days and just got back.

    Please do this. Click here: http://www.majorgeeks.com/download3155.html to download Hijack This.

    It’s very important that you save it to its own folder on your hard drive, such as program files (not temporary files or the desktop), so that it can create proper back-ups and be able to restore them if necessary.

    Close all open windows and open Hijack This. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and then save it to NotePad. Click on “Edit” – “Select all” – “copy” and then “paste” into the thread.

    DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed.
     
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