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Norton internet security stops internet access

Discussion in 'Virus & Other Malware Removal' started by degsy, Feb 23, 2006.

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  1. degsy

    degsy Thread Starter

    Joined:
    Feb 23, 2006
    Messages:
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    I bought a p.c for my son last year. It came with 3 month norton internet security.Now he cant access the internet at all. P.C world say it's because norton has expired. He cant remember any passwords, and so cant change/uninstall norton (which is what P.C. world advise). Because he cant access the internet, he cant download any tools to uninstall. Anybody got any ideas ?
     
  2. TOGG

    TOGG

    Joined:
    Apr 2, 2002
    Messages:
    5,862
    Symantec provide a tool to uninstall 2004/5/6 products (it's actually three separate files); http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl= Perhaps you or someone else could d/l them and burn them to a CD/DVD?

    I assume that it would be possible to get a replacement antivirus and firewall to install in the same way. Have a look at the 'Security Help Tools' thread that is pinned at the top of this Forum
     
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