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Norton Live Update Installation Problem

Discussion in 'All Other Software' started by cwilmot, Nov 26, 2001.

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  1. cwilmot

    cwilmot Thread Starter

    Apr 21, 2001
    I have Norton SystemWorks 2001 which I have installed on both a desktop and laptop. Yesterday I installed it on my second desktop and it installed OK but won't recognize the Live Update feature. I get the warning message that I need to update but when I click on Live Update I get an error message saying that Live Update isn't installed. I've tried reinstalling it to no avail. Could it be that Symantec will allow only so many installations since they have no way of knowing whether it's a reinstallation on the same computer or a new installation on another computer?

    The only other possibility which I can think of is this: In making the installation I didn't allow the Clean Sweep feature to be installed. But I don't see how there could be any interrelationship between the two.
  2. Linkmaster


    Aug 11, 2001
    Hi cwilmot,
    Yes there must be a connection. I had same problem when I tried to install. It took 3 times before I got both to install correctly
  3. TonyKlein

    TonyKlein Malware Specialist

    Aug 26, 2001
  4. slipe


    Jun 27, 2000
    The System Works CD isn’t writable so there is no way it could know you used it on another computer. The CD itself can’t have a specific code that identifies it to Symantec because the things are pressed from a common die.

    You did a custom installation to leave Cleansweep off. It might have required a selection for the live update.

    Unless you have another installer that you like better, Cleansweep is a good thing to have on the computer. Turn the “Fast Analysis” off and don’t remove csinject from the startup. It will monitor all of the registry activity during an install and do an excellent job of removing everything when you use Cleansweep to uninstall any program it monitored. It even pops up to have you name registry hacks you do through Notepad so it can remove them for you. The 2001 version monitors changes made on reboot for installs that require one.

    It is a safer way to uninstall even programs it didn’t monitor. It makes a compressed backup of the uninstall so you can put everything back just like it was if something goes wrong. I don’t use the registry sweep, redundant dll finder, orphan finder, duplicate file finder or unused file finder. I find things go better just using Cleansweep to monitor all of my installs so it can uninstall thoroughly and leaving the rest alone.
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