1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Norton message Another installer is currently running

Discussion in 'All Other Software' started by liz33013361, Apr 17, 2010.

Thread Status:
Not open for further replies.
  1. liz33013361

    liz33013361 Thread Starter

    Joined:
    Apr 17, 2010
    Messages:
    1
    I have Norton and have used it for years. I just purchase due to needing to update the norton 360 2009 4.0 version and i can't install it. a message comes up and says: "Another installer is currently running."
    can someone tell me what to do?:(
     
  2. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,889
    Have you restarted the PC?

    .
     
  3. Michael York

    Michael York

    Joined:
    Nov 7, 2007
    Messages:
    395
    Hi liz33013361,

    Mike from the Norton Authorized Support Team responding.

    You could have a failed installation of your Norton product and therefore may not be protected against threats. Please follow the step below to properly remove and then reinstall Norton.

    1. Click on the following link to download the Norton Removal Tool:

    Norton Removal Tool and instructions

    2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

    3. Click on the link below and then choose the "Download" button under the Norton product to which you have a valid license to download the latest installer.

    Download the latest installer for your Norton product

    4. Run the installer and, if prompted, use the Activation Key you received with your license.

    5. When the installation is complete, launch your Norton product and manually run LiveUpdate and then complete a scan of your computer.

    Let me know if this resolves the problem.

    Thanks,

    Mike



     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Norton message Another
  1. theborg
    Replies:
    9
    Views:
    349
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/917519

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice