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Norton message Another installer is currently running

Discussion in 'All Other Software' started by liz33013361, Apr 17, 2010.

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  1. liz33013361

    liz33013361 Thread Starter

    Apr 17, 2010
    I have Norton and have used it for years. I just purchase due to needing to update the norton 360 2009 4.0 version and i can't install it. a message comes up and says: "Another installer is currently running."
    can someone tell me what to do?:(
  2. Mumbodog


    Oct 3, 2007
    Have you restarted the PC?

  3. Michael York

    Michael York

    Nov 7, 2007
    Hi liz33013361,

    Mike from the Norton Authorized Support Team responding.

    You could have a failed installation of your Norton product and therefore may not be protected against threats. Please follow the step below to properly remove and then reinstall Norton.

    1. Click on the following link to download the Norton Removal Tool:

    Norton Removal Tool and instructions

    2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

    3. Click on the link below and then choose the "Download" button under the Norton product to which you have a valid license to download the latest installer.

    Download the latest installer for your Norton product

    4. Run the installer and, if prompted, use the Activation Key you received with your license.

    5. When the installation is complete, launch your Norton product and manually run LiveUpdate and then complete a scan of your computer.

    Let me know if this resolves the problem.



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