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Norton online renewal takes $ but don't work

Discussion in 'Virus & Other Malware Removal' started by akbishop, Sep 17, 2004.

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  1. akbishop

    akbishop Thread Starter

    Joined:
    Sep 17, 2004
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    I tried to renew my Norton Antivirus 2003 subscription...
    they took my $24.95 really easy...
    but Norton Antivirus won't work...
    they refuse to respnd to any emails...
    what is one to do?

    windows XP... Norton Antivirus 2003 on my computer...
    I try to run Norton Antivirus 2003 but it flashes something on my computer too fast for me to read, but does nothing... my computer will tell me to run LiveUpDate, and I try to but it gives me a message to go to their knowledge base online.... I cannot run liveUpDate to get the error message again... it pops up and asks me to run it whenever it wants to... but I can't get anything Nroton to run (I assume because my subscription ran out.)
    I think I may have asked for a renewal to Norton 2004 instead of 2003...
    but I am not sure... all I know is NOTHING works...
     
  2. etaf

    etaf Moderator

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    Wayne
    Hi, and welcome to the TSG forum :) (y)

    whats the problem with the update -
    post version of norton, version of windows, what you subscribed too, what the error messages are
     
  3. TOGG

    TOGG

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  4. akbishop

    akbishop Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
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    no... it has never told me the subscription had expired... tho I know it should have since I bought it last Sept...
    and I cannot run LiveUpDate...
    in fact I cannot run Norton Antivirus 2003... anything...
    I think I paid for the Norton Antivirus 2004 instead of the 2003...
    I thought it was the update/renewal but maybe not...
     
  5. TOGG

    TOGG

    Joined:
    Apr 2, 2002
    Messages:
    5,906
    Difficult to know what to suggest if you yourself aren't sure what happened.

    If you have SP2 installed that could be interfering with Norton;http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2 and ;http://support.microsoft.com/default.aspx?kbid=842242

    Subject to that, read this and follow the link ' Options for renewing a subscription';http://service1.symantec.com/SUPPOR...88256a3700550af2?OpenDocument&src=bar_sch_nam

    I did check at the Symantec store and found that renewing a sub for 2003 is $24.95, so that appears to be what you tried to do. An upgrade to 2004 would have cost $29.95.

    If you did complete the renewal online, there should have been a receipt that you could have printed and a follow up e-mail supplying a new product key or something similar.
     
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