Norton Personal Firewall

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DanBurns

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Sep 18, 2003
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With NPF is installed, when I attempt to connect to the internet, immediately upon connection, the computer begins a re-start cycle. If I uninstall NPF, there's no connection problem.
 

Styxx

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Sep 8, 2001
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Please state your OS and RAM amount, OK?

Your HDD might be infected - Uninstall NPF first in the Add/Remove Programs control panel - then, scan on-line at http://housecall.trendmicro.com Then re-install NPF after yet another restart of your computer.

If that doesn't help, in the interim while you contact Symantec technical support try Sygate from http://download.com.com/3000-2092-10184369.html?tag=lst-0-1 Uninstall NPF first in the Add/Remove Programs control panel and restart your computer. then install Sygate
 

Styxx

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Sep 8, 2001
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you might have some odd stuff running when Windows starts that could be messing you up too.

Go to http://www.tomcoyote.org/hjt/ and get and unzip Hijack This, run it and click Scan Now and then click the Save Log button then copy and paste the log contents here so the forum can better able assist you.

This will also help you along with that Startup cleaning:

Check your available resources by right-clicking My Computer; clicking Properties; Click the Performance tab. Resources available are displayed as percent there at top. Check it when you get done running the System Configuration Utility mentioned below.

Click the Start button; Run; type 'msconfig', without the quotation marks, in the Run box and click OK; Then click the Startup tab; Uncheck anything you don't need running in the background. For reference on what's not needed running in the background in the System Configuration Utility, view this website first and print out the list:

http://www2.whidbey.net/djdenham/Running_items.htm

It's important that you print out the above mentioned list. The site provides a printer friendly link.

In the System Configuration Utility (SCU), you can uncheck programs you suspect one at a time and restart your computer. If something doesn't work right, you can always go back into the SCU and re-check it and restart your computer via the Start button. The changes are completely reversible by re-checking an item in SCU or by selecting Normal Startup under the General tab in the SCU and all the programs listed run when Windows starts as it was before you started.
 
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