Norton pops up with files that do not exist?

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KHolloman

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Joined
Jul 22, 2004
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896
I have had two employee PC's that seem to be infected with some kind of worm.

Norton randomly keeps popping up saying it detected a virus, but the files it show are nowhere to be found. Sometimes, it will even say repair successful, but its one file after another. Most of these problems seem to say they are in the System 32 folder. I have ran Adaware, Spybot, Norton scans, Trend Housecall scans, and hijack and removed everything there was....a day or so later the Norton popups will continue. One of the PC's are at my local branch, and after 4 days decided to wipe it clean since it belonged to the receiving department and aside from our work software, there wasnt anything important.

However, the infected PC now belongs to an inside Sales rep, and I am trying to cover every corner before having to drive 2 hours and reformat.

Has anyone had any experience with this?
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
It would really help to know what O/S they run, 2K or XP. If this is XP, did you disable system restore to clear out all the restore points, empty the recycle bin, and any Norton Protected Files, then run the scan?
 

KHolloman

Thread Starter
Joined
Jul 22, 2004
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896
Sorry...forgot to mention that. One ran 98, but I reformatted that one. This one is XP Pro. Yes I disabled system restore, emptied recycle bin, cleaned all cookies, temp files and all. Today I had him re-run the scan in safe mode. It did actually find a file infected and remove it, and as of right now....no problems. I will keep you posted and thanks Johnwill for the suggestions.
 
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