Norton Problem/Mouse Not recoginised

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outland101

Thread Starter
Joined
Jul 14, 2005
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1
Hi,
I'm new here and a relative novice when it comes to PCs. Please bear with me. I'm not sure if this is the correct part of the forum. Please feel free to move this post if it should be elsewhere.

My Pc is all but locked up and the mouse doesn't work. Here's the background:

I recently was given a PC with Windows XP by a friend who's moved away. I've started it up a few times since getting it and each time I get a Norton Antivirus disabled pop up which won't go away.

I did a bit of checking at Norton tech support and it appears that Norton wasn't installed correctly - looks like some files are missing. I don't remember which and I I can't back get in to check to list them, sorry.

My plan was to uninstall Norton and install a new copy. However before I got that far I caused a more annoying problem..

My existing USB optical mouse worked with this machine without needing to install drivers. However last night it was getting sticky on screen so I tjought I'd install the driver from its CD. Bad move.

Since then each time I start up there is NO mouse cursor at all. I have also tried its PS2 mouse. Nothing, no cursor.

I'm having trouble find a way to fix this as the Noton block up won't go away and without a mouse I can't move it - everything I load opens behind it so I can see or get at buttons and hitting return etc doesn't do anything with the pop ups OK button.

I tried loading it in safe mode - it wouldn't load in safe mode. The PC boots fine into Xp up till the Norton pop up.

Is there ANY way I can fix this without re-installing windows from scratch?

That's my problem as best as I understand it. Sorry if I've missed anything. Please help, its driving me nuts! :eek:
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,310
I wouldn't touch Norton or McAfee antivirus programs with a 10-foot pole. :mad: (n)

Completely removing Norton from a computer is a real hassle because it leaves a lot of files and registry entries behind that need to be cleaned out. :(
 
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