Norton security block information

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bbyboop1977

Thread Starter
Joined
Nov 23, 2003
Messages
119
Hope its posted in the right place. I have an email in Zwallet that everytime I click it to either open, delete, or move it somewhere else. It will not let me. Norton security comes up saying that it is trying to send private information over the internet. No matter what I do I can not get rid of this email. It's says it is sending it to
http://www.zwallet.com/list.cgi?sid=6170712&msg=108*****98.30497418.M2&folder=inbox
Category: Social Security Number
Information Blocked: *****

I always recommend that it block it, but it pops up like 15 different times before it will stop, and everytime it pops up its sending it to a couple of different places. But always the same Category and Information. It's just this one email. I have all ready ran adware and spyware. Help please.
Thanks

I just went to post this thread and it poped up again, but this time it was trying to block it from this forum.

here is a hijack log in case
Logfile of HijackThis v1.97.7
Scan saved at 7:58:10 PM, on 3/31/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Gomez\GomezPEER\bin\GomezPEER.exe
C:\WINDOWS\webshots.scr
C:\PROGRA~1\Gomez\GOMEZP~1\jre\bin\java.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Crazy Browser\Crazy Browser.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\KPQ3CPIR\HijackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.webshots.com/r/internal/start/client/RAND
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://qus9.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R3 - URLSearchHook: (no name) - {BC207F7D-3E63-4ACA-99B5-FB5F8428200C} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BC207F7D-3E63-4ACA-99B5-FB5F8428200C} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: EVANSGRAMMA Bar - {8E52F2C0-0BB7-424E-8B9C-C04B32DBD90F} - C:\WINDOWS\System32\WinNB40.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-92C6-CE7EB590A94D} - (no file)
O3 - Toolbar: SearchIt Toolbar - {BECD7FB6-D67E-4104-A8AD-0DBC10251438} - C:\Program Files\IEToolbar\toolbar.dll
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Inet Delivery] C:\Program Files\Inet Delivery\inetdl.exe
O4 - HKCU\..\Run: [SPYKILLER] C:\Program Files\Anonymizer\sk\SpyWareKiller.exe /BOOT /SCAN /TRAY
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Gomez PEER.lnk = C:\Program Files\Gomez\GomezPEER\bin\GomezPEER.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &SearchIt Toolbar search - res://C:\Program Files\IEToolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Whistle (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O11 - Options group: [!IESearch] !IESearch
O16 - DPF: Yahoo! Dots - http://download.games.yahoo.com/games/clients/y/dtt1_x.cab
O16 - DPF: {12589FA1-C456-11CE-BF01-00AA1055595A} - http://www.wsel.net/imcupdatefiles/whistlesilent.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.trojanscan.com/trojanscan/TDECntrl.CAB
O16 - DPF: {2CAB81F6-1CBB-49FD-809E-B2D37D0CFFED} (IEFeature Class) - http://www.popmonster.com/control/src/iefeatures.ocx
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {BC207F7D-3E63-4ACA-99B5-FB5F8428200C} - http://bar.baidu.com/update/IESearch.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photo.walmart.com/photo/upload/XUpload.ocx
 
Joined
Jul 26, 2002
Messages
46,349
I'm not really sure what's going on with the email at zWallet. Is there an administrator or something at zWallet you can contact to see if they can help?

You do have some things that need deleting with Hijack This.

I see you are running Hijack This from a temp folder now. This is a bad idea because it cannot create and restore backups from there. You need to create a new folder in My Documents and name it Hijack This. Move the hijackthis.exe from the temp folder to the Hijack This folder you created. That way it can create and restore backups if needed. HJT will store the backups in the same location that it is run from.


After moving HJT to it's own permanent folder, run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about :blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about :blank

R3 - URLSearchHook: (no name) - {BC207F7D-3E63-4ACA-99B5-FB5F8428200C} - (no file)

O2 - BHO: (no name) - {BC207F7D-3E63-4ACA-99B5-FB5F8428200C} - (no file)

O3 - Toolbar: EVANSGRAMMA Bar - {8E52F2C0-0BB7-424E-8B9C-C04B32DBD90F} - C:\WINDOWS\System32\WinNB40.dll (file missing)

O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-92C6-CE7EB590A94D} - (no file)

O3 - Toolbar: SearchIt Toolbar - {BECD7FB6-D67E-4104-A8AD-0DBC10251438} - C:\Program Files\IEToolbar\toolbar.dll

O4 - HKLM\..\Run: [Inet Delivery] C:\Program Files\Inet Delivery\inetdl.exe

O16 - DPF: {2CAB81F6-1CBB-49FD-809E-B2D37D0CFFED} (IEFeature Class) - http://www.popmonster.com/control/src/iefeatures.ocx

O16 - DPF: {BC207F7D-3E63-4ACA-99B5-FB5F8428200C} - http://bar.baidu.com/update/IESearch.cab


Restart to safe mode and delete:

The C:\Program Files\Inet Delivery folder

How to start your computer in safe mode
 

bbyboop1977

Thread Starter
Joined
Nov 23, 2003
Messages
119
It's very hard to get ahold of anyone at Zwallet.
Did all that, but here's another question I don't recall seeing this here before, but I may be wrong. When I go to My computer, C drive and then go to windows. It has 40 folders of $NTUninstall...
I have no idea what those are. They all say that the folder is spuninst and some say different file names and some have no file names. They also have different numbers on each of them. Any ideas???
Here is the new hijack log. saved it to a new folder too.
Logfile of HijackThis v1.97.7
Scan saved at 11:33:23 PM, on 3/31/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Gomez\GomezPEER\bin\GomezPEER.exe
C:\PROGRA~1\Gomez\GOMEZP~1\jre\bin\java.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Crazy Browser\Crazy Browser.exe
C:\Documents and Settings\Owner\My Documents\Hijack log\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.webshots.com/r/internal/start/client/RAND
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://qus9.hpwis.com/
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [SPYKILLER] C:\Program Files\Anonymizer\sk\SpyWareKiller.exe /BOOT /SCAN /TRAY
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Gomez PEER.lnk = C:\Program Files\Gomez\GomezPEER\bin\GomezPEER.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &SearchIt Toolbar search - res://C:\Program Files\IEToolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Whistle (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O11 - Options group: [!IESearch] !IESearch
O16 - DPF: Yahoo! Dots - http://download.games.yahoo.com/games/clients/y/dtt1_x.cab
O16 - DPF: {12589FA1-C456-11CE-BF01-00AA1055595A} - http://www.wsel.net/imcupdatefiles/whistlesilent.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.trojanscan.com/trojanscan/TDECntrl.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://www.otxresearch.com/OTXMedia/OTXMedia.dll
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photo.walmart.com/photo/upload/XUpload.ocx

Thanks for all the help.
 

bbyboop1977

Thread Starter
Joined
Nov 23, 2003
Messages
119
Oh one thing though I could not find the C:/programfiles/InetDelivery folder to delete.
 
Joined
Jul 26, 2002
Messages
46,349
The $NTUninstall folders are from the Windows updates you have installed. They are legit.

The log is clean. I honestly don't have a clue how to tell you to delete the problem email. Since zWallet is a web based email the email doesn't reside on your computer. It exists on the zWallet email server. That's why I say you should contact them.
 
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