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Norton thinks my own email is a trojan

Discussion in 'Virus & Other Malware Removal' started by mdcohen, Apr 12, 2004.

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  1. mdcohen

    mdcohen Thread Starter

    Joined:
    Jul 12, 1999
    Messages:
    15
    My Norton Security tells me that my computer is being attacked with a possible trojan problem. When they display the isp settings, they are my own web site. My computer sends and receives email from my web address and Norton thinks I am attacking my own computer?!?!

    This is not a continuous problem.

    Thanks,

    MDC
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,162
    I would suggest that you download these programs, run them, then reboot and post a fresh log for the experts to look at.

    AD-AWARE

    Go here: http://www.lavasoftusa.com/support/download/
    and download Ad-Aware 6 Build 181

    Install the program and launch it.

    First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

    Make sure the following settings are made and on -------ON=GREEN

    From main window: Click Start then Activate in-depth scan (recommended)

    Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

    Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

    Click proceed to save your settings.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

    Restart your computer

    Download and run: SPYBOT SEARCH & DESTROY, here:

    http://download.com.com/3000-2144-1...tml?tag=lst-0-1

    Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.

    Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:

    http://www.javacoolsoftware.com/spywareblaster.html

    Reboot and post a fresh log for the experts to analyze.

    Cookie
     
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