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Norton uninstall

Discussion in 'Virus & Other Malware Removal' started by stu37, Sep 26, 2003.

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  1. stu37

    stu37 Thread Starter

    Joined:
    Jun 9, 2002
    Messages:
    562
    I am having trouble with norton internet security and trying to uninstall and get this popup when trying. I don't know how to get to where it says to go and i am the only one as far as access.
    Anyways, here is popup: Hope someone can help. I think i have to go to registry, but not confident as what to do. Thanks
    Bob:confused:
     

    Attached Files:

  2. stu37

    stu37 Thread Starter

    Joined:
    Jun 9, 2002
    Messages:
    562
    Ps. cannot log into it either. All i get is popup
     
  3. Corrosive

    Corrosive

    Joined:
    Jan 9, 2003
    Messages:
    1,058
    From the looks of the error, you will have to have logged in to the Admin account, not any of the user accounts, to be able to uninstall. Make sure you get rid of any running processes relating to Norton with the task manager (Ctrl-Alt-Delete). It shouldn't need any Registry editing, I'm glad to say.
     
  4. stu37

    stu37 Thread Starter

    Joined:
    Jun 9, 2002
    Messages:
    562
    Thanks, i happened to get it uninstalled, but my xp with broadband is still veeeery slow. system all cleaned with spybot, adaware, cache cleaned and anyways that's not problem. what could it be? Maybe have to reformat as last resort. I can't think of any conflicts either. Was running great and just happened
     
  5. KeithKman

    KeithKman

    Joined:
    Dec 28, 2002
    Messages:
    1,983
    Read http://www.tomcoyote.org/hjt/ then download and install HiJackThis. Open up HiJackThis and click "Scan". After you do so click "Save Log" and save it to your desktop. Exit HiJackThis and open the log you created on your desktop and copy every thing in the log and post it here.
     
  6. stu37

    stu37 Thread Starter

    Joined:
    Jun 9, 2002
    Messages:
    562
    Here is log:
    Logfile of HijackThis v1.97.2
    Scan saved at 6:04:02 PM, on 9/26/2003
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\EPSON\ESM2\eEBSVC.exe
    C:\Program Files\Norton Internet Security\NISUM.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\MECA\Meca.exe
    C:\PROGRA~1\NORTON~1\Navapw32.exe
    C:\Program Files\Norton Internet Security\IAMAPP.EXE
    C:\Program Files\NoAds\NoAds.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files\Norton Internet Security\NISSERV.EXE
    C:\PROGRA~1\INCRED~1\bin\IMAPP.EXE
    C:\Program Files\Norton Internet Security\SymProxySvc.exe
    C:\Program Files\Norton Internet Security\ATRACK.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\unzipped\hijackthis\HijackThis.exe

    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\ BobStu\Application Data\Mozilla\Profiles\default\qwccdfrf.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Bob St\Application Data\Mozilla\Profiles\default\qwccdfrf.slt\prefs.js)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_2_3_0.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {6754A456-BAD9-11D4-93D3-00B0D03A2F91} - (no file)
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: MECA-IE - {E7DC02F7-A213-4866-B800-FDCB4555FB79} - C:\Program Files\MECA\HBO.dll
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_2_3_0.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [MECA] C:\Program Files\MECA\Meca.exe
    O4 - HKLM\..\Run: [msbb] C:\WINDOWS\System32\msbb.exe
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE
    O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
    O4 - HKCU\..\Run: [NoAds] "C:\Program Files\NoAds\NoAds.exe"
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - Startup: BigDates Wallpaper.lnk = C:\BigDates\BigDates Wallpaper.exe
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Fill Forms (HKLM)
    O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)
    O9 - Extra button: Save (HKLM)
    O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM)
    O9 - Extra button: RoboForm (HKLM)
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .bmp: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6(2).dll
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinstc.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe
    O16 - DPF: {44EF3799-53A0-4D7A-BD9F-DC103F2FB8D9} (MSN Money QuickList) - http://fdl.msn.com/public/investor/v13/investor.cab
    O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/143961c897fc9cd59614/netzip/RdxIE601.cab
    O16 - DPF: {78960E0E-0B0C-11D4-8997-00104BD12D94} (AV Class) - http://www.pcpitstop.com/antivirus/PCPAV.CAB
    O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://autos.msn.com/components/ocx/survid/MSSurVid.cab
    O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37869.8868402778
    O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://autos.msn.com/components/ocx/exterior/Outside.cab
    O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker) - http://fdl.msn.com/public/investor/v9.5/ticker.cab
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_5_0.cab
     
  7. stu37

    stu37 Thread Starter

    Joined:
    Jun 9, 2002
    Messages:
    562
    Seems strange, i got everything disabled on taskbar including norton internet security and anti virus and now explorer browses like a charm. Anyone know what would slow things down?
     
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