1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Norton Warning Says Virus Protection Is Off

Discussion in 'Virus & Other Malware Removal' started by kdmbas, Feb 8, 2005.

Thread Status:
Not open for further replies.
Advertisement
  1. kdmbas

    kdmbas Thread Starter

    Joined:
    Jan 21, 2004
    Messages:
    48
    I keep getting a pop up screen from Symantec that says warning Virus protection is turned off. I click ok and it pops up every 5-10 seconds.

    I open the Norton Options and everything appears to be on. However in the Windows Security it says Anitvirus is turned off. I look at the Windows Security under other profiles and it says that Antivirus is turned on. Only on one profile does it say Antivirus is off. But like I said when I look at Norton options everything appears to be on. I even hit the default all on Norton to make sure I had not turned somethin off. The little pop up is VERY IRRITATING!!!

    By the way when the pop up happens symwscno.exe appears in the processes of the Windows Task Manager.

    Any thoughts??????????
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    symwscno.exe is Norton Security Center Notification Helper

    There are some virus and malware pests turning off virus and spyware protection.

    I suggest you use Adaware SE http://lavasoft.element5.com/software/adaware/

    Install the program and launch it.

    First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

    From main window: Click Start then under Select a scan Mode tick Perform full system scan.

    Next deselect Search for negligible risk entries.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)


    If you would like someone to review your hijackthis log feel free to post one.


    Create a permanent folder on your hard drive for Hijackthis, like My Documents\HJT
    Click on this link: http://www.spywareinfo.com/~merijn/files/HijackThis.exe and "Save" hijackthis to the folder you have created.

    Double click on the program to run hijackthis, click "scan" then click on "Save Log".

    Post a copy back here and someone will be happy to review it.

    Don't make any changes until instructed to do so.
     
  3. courseiam

    courseiam

    Joined:
    Feb 12, 2005
    Messages:
    9
    The same thing is happening to me, and it's driving me insane!!! :confused:

    Here is my hijack log

    Logfile of HijackThis v1.99.0
    Scan saved at 18:29:31, on 12/02/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\logonui.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\rdpclip.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\eDonkey2000\edonkey2000.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\[email protected]\[email protected]
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\logon.scr
    E:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [eDonkey2000] "C:\Program Files\eDonkey2000\edonkey2000.exe" -t
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [PowerVRGameSettings] C:\WINDOWS\pmxreg.exe -regfile C:\WINDOWS\gamestng.reg
    O4 - HKLM\..\Run: [PowerVRUninstall] C:\WINDOWS\pmxreg.exe -setupUninstall
    O4 - HKLM\..\Run: [PMXInit] C:\WINDOWS\system32\pmxinit.exe
    O4 - HKCU\..\Run: [seticlient] C:\Program Files\[email protected]\[email protected] -min
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1104001726749
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{06602D23-AF71-46D8-810B-14294AAC6C31}: NameServer = 194.74.65.68 194.72.9.38
    O17 - HKLM\System\CS1\Services\Tcpip\..\{06602D23-AF71-46D8-810B-14294AAC6C31}: NameServer = 194.74.65.68 194.72.9.38
    O17 - HKLM\System\CS2\Services\Tcpip\..\{06602D23-AF71-46D8-810B-14294AAC6C31}: NameServer = 194.74.65.68 194.72.9.38
    O23 - Service: Adobe LM Service - Unknown - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

    Any help would be greatly appreciated.
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
  5. courseiam

    courseiam

    Joined:
    Feb 12, 2005
    Messages:
    9
    Thanks for the welcome cybertech.

    Yeah, i did wonder where my post went.
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Looks like you have gotten 0 replies. :(
     
  7. courseiam

    courseiam

    Joined:
    Feb 12, 2005
    Messages:
    9
    Hey, no worries, i've sussed it out myself anyways :D
     
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    What does that mean? I'm not very techno in the lingo dept. What did you do?
     
  9. courseiam

    courseiam

    Joined:
    Feb 12, 2005
    Messages:
    9
    Sussed is English slang for figured/sorted it out.

    I think the problem lies with Norton WMI. Anyway I removed all Norton programmes from Add or Remove Programs and then deleted the following folders: C:\Program Files\Common Files\Symantec Shared and C:\Program Files\Symantec. This seemed to do it. Well I haven't had any problems since.
     
  10. golferbob

    golferbob

    Joined:
    May 18, 2004
    Messages:
    3,896
  11. courseiam

    courseiam

    Joined:
    Feb 12, 2005
    Messages:
    9
    Thanks for the link, but what I forgot to say was, I loaded Nortons back on and haven't had any problems.
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/328116

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice