Norton Warning Says Virus Protection Is Off

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kdmbas

Thread Starter
Joined
Jan 21, 2004
Messages
48
I keep getting a pop up screen from Symantec that says warning Virus protection is turned off. I click ok and it pops up every 5-10 seconds.

I open the Norton Options and everything appears to be on. However in the Windows Security it says Anitvirus is turned off. I look at the Windows Security under other profiles and it says that Antivirus is turned on. Only on one profile does it say Antivirus is off. But like I said when I look at Norton options everything appears to be on. I even hit the default all on Norton to make sure I had not turned somethin off. The little pop up is VERY IRRITATING!!!

By the way when the pop up happens symwscno.exe appears in the processes of the Windows Task Manager.

Any thoughts??????????
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
symwscno.exe is Norton Security Center Notification Helper

There are some virus and malware pests turning off virus and spyware protection.

I suggest you use Adaware SE http://lavasoft.element5.com/software/adaware/

Install the program and launch it.

First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

From main window: Click Start then under Select a scan Mode tick Perform full system scan.

Next deselect Search for negligible risk entries.

Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)


If you would like someone to review your hijackthis log feel free to post one.


Create a permanent folder on your hard drive for Hijackthis, like My Documents\HJT
Click on this link: http://www.spywareinfo.com/~merijn/files/HijackThis.exe and "Save" hijackthis to the folder you have created.

Double click on the program to run hijackthis, click "scan" then click on "Save Log".

Post a copy back here and someone will be happy to review it.

Don't make any changes until instructed to do so.
 
Joined
Feb 12, 2005
Messages
9
The same thing is happening to me, and it's driving me insane!!! :confused:

Here is my hijack log

Logfile of HijackThis v1.99.0
Scan saved at 18:29:31, on 12/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\logonui.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\eDonkey2000\edonkey2000.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\[email protected]\[email protected]
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\logon.scr
E:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [eDonkey2000] "C:\Program Files\eDonkey2000\edonkey2000.exe" -t
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [PowerVRGameSettings] C:\WINDOWS\pmxreg.exe -regfile C:\WINDOWS\gamestng.reg
O4 - HKLM\..\Run: [PowerVRUninstall] C:\WINDOWS\pmxreg.exe -setupUninstall
O4 - HKLM\..\Run: [PMXInit] C:\WINDOWS\system32\pmxinit.exe
O4 - HKCU\..\Run: [seticlient] C:\Program Files\[email protected]\[email protected] -min
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1104001726749
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{06602D23-AF71-46D8-810B-14294AAC6C31}: NameServer = 194.74.65.68 194.72.9.38
O17 - HKLM\System\CS1\Services\Tcpip\..\{06602D23-AF71-46D8-810B-14294AAC6C31}: NameServer = 194.74.65.68 194.72.9.38
O17 - HKLM\System\CS2\Services\Tcpip\..\{06602D23-AF71-46D8-810B-14294AAC6C31}: NameServer = 194.74.65.68 194.72.9.38
O23 - Service: Adobe LM Service - Unknown - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Any help would be greatly appreciated.
 
Joined
Feb 12, 2005
Messages
9
Sussed is English slang for figured/sorted it out.

I think the problem lies with Norton WMI. Anyway I removed all Norton programmes from Add or Remove Programs and then deleted the following folders: C:\Program Files\Common Files\Symantec Shared and C:\Program Files\Symantec. This seemed to do it. Well I haven't had any problems since.
 
Joined
Feb 12, 2005
Messages
9
Thanks for the link, but what I forgot to say was, I loaded Nortons back on and haven't had any problems.
 
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