Norton's SystemWorks 2004 #%#%#$%@##

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dragonlord

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Now those Characters in the Title are not blocked cuss words they were me screaming in frustration with Symantec.

I bought Norton's SystemWorks 2004 at the end of May 2004. Installed it on 3 of our home PCs and activated them all. Then my main PC went KABLUEY! That's a post in another section. Blue screens from Hell and all that- muhahahah! Not that it is funny by any means. Well each time I redid the HD and installed Norton's SystemWorks 2004 of course it wanted to be reactivated, so I did.

Well it is now mid September and I wound up with a new HD and installed Norton's SystemWorks 2004 and once again of course it wanted to be reactivated, so I tried and tried and tried. It simply will not reactivate. Finally after 12 tries it said I had installed this product to many times. Then eventually ot gave me their common issue error of A8key misuse, please contact piracy division if you think your key has been pirated. I did this and over a week still no response.

YES I read all their info on it and tried it all, Yes I tried their online support which amounts to a bunch of click on databases and FAQs while I read and attempted, YES I called them over the past week for help with a total Hold time of 6+ hours - OMGoshhhhh! Yesterday was my final AUUUUGGGHHHH attempt 2 1/2 hours on hold BEFORE a real person ever come on. Then they spoke so unclear, I could not understand - Heavy Foreign dialect.

Finally after another hour and a half with this person getting absolutely nowhere I was sent to Tech support and waited on hold for another 20 minutes before tech support picked up. More AUGGGHHHHHH! And yep you guessed it, yet another HEAVILY accented person whom I could not understand. 25 minutes later the I was able to get out of her was that it was not a Tech support problem but a Customer Service and I needed to be transferred BACK to the person I was with before. The end result was she could not transfer me back due to phone problems with the transfer so I would have to call back. No WAY Hosay!

Anyone else have this problem? I have never had this with 2001 and i used it for 3 years reinstalling it and such. Any ideas? Any solutions? Anyone have good connections with Symantec's? This is by far the worst Customer Service I have ever run across, any body else experience this with Symantec?

thx,
:)
 

Guyzer

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dragonlord said:
Now those Characters in the Title are not blocked cuss words they were me screaming in frustration with Symantec.

Installed it on 3 of our home PCs and activated them all.

Then eventually ot gave me their common issue error of A8key misuse, please contact piracy division if you think your key has been pirated. I did this and over a week still no response.

:)
Each purchase is intended to be licenced and installed on one machine. Symantic finally cought on to that idea. Thats why they are telling you to check and see if it's been pirated. They don't want you to install it on 3 machines unless you BUY 3 copies.
 
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dragonlord said:
....This is by far the worst Customer Service I have ever run across, any body else experience this with Symantec?
Yup.

Late last July, NAV 2003 began refusing to update my Rescue Disk set properly. It complained that "Some of the files needed for the Rescue Disk set cannot be copied. . ." and identified VIRSCAN9.DAT as the file that would not be copied to the set.

Symantec's response was to the effect that I should uninstall and re-install NAV Rescue. I noted that VIRSCAN9.DAT was then 1,466,772 bytes in size, which is a little too large to fit on a floppy. I asked for confirmation that the Rescue Disk process would deal with a file that was too large for a floppy disk in some fashion.

The techie didn't make any attempt to answer the question. I asked it again, and got only canned information about why I should re-install Rescue. No attempt to answer my question. When I repeated the question a third time, I got only a reply to the effect that my query had been referred to "the development team".

When I followed up my query a month later, they referred me to a KnowledgeBase article to the effect that they were working on the problem -- which had just been posted. They still have not explained what the problem is or shown me the error in my logic.
 

Guyzer

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Rumpel you should have posted your thread in the "Review" forum. Your complaint is probably valid but it has nothing to do with someone wanting to install software on more machines than it was sold / intended for.
 
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Wimpy369 said:
Rumpel you should have posted your thread in the "Review" forum. Your complaint is probably valid but it has nothing to do with someone wanting to install software on more machines than it was sold / intended for.
Wimpy369, I think we disagree as to what the topic of this thread is.

Dragonlord didn't raise the issue of inappropriate installations of Symantec software. That was your topic, not his. It was a reasonable response to dragonlord's issue. As a response, it was not out of line in this thread.

But let's not forget that dragonlord's subject was his frustration with Norton System Works, and Symantec in general -- not the misuse of software. He did ask about others' experience with Symantec. I quoted that question from his post, and answered it. As far as I can tell, that's what he was looking for.
 

Guyzer

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Rumpel said:
Wimpy369, I think we disagree as to what the topic of this thread is.

Dragonlord didn't raise the issue of inappropriate installations of Symantec software. That was your topic, not his. It was a reasonable response to dragonlord's issue. As a response, it was not out of line in this thread.

But let's not forget that dragonlord's subject was his frustration with Norton System Works, and Symantec in general -- not the misuse of software. He did ask about others' experience with Symantec. I quoted that question from his post, and answered it. As far as I can tell, that's what he was looking for.

Here is my read on his initial post. For clarity I have read and re-read it about a dozen times and still believe his first priority was to get Norton up and running again and couldn't understand why he couldn't. Then he adds a closing shot to say how displeased he is with Symantic because they couldn't get him up and running. What he may have failed to tell the rep was that he installed it on multiple systems numerous amounts of times. If he did then the rep had wax in his ears and didn't do his job to inform him of Symantics licensing requirements. One copy....One machine.... His last paragraph sums up his issues and what their priority is / was.

IMHO he should have posted in 2 forums...1- Software, to solve his instillation issue and 2- Reviews, to state his complaint......Then again he would have wasted anyones time that wanted to assist as his solution was stated by himself....

BTW it's OK to disagree ;)
 
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why dont yuo just find a key generator for it on the web and generate three different codes ??

(look under 'Norton System Works 2004 serials, cracks, keygens')

:)
 

Guyzer

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a.l.e.x. said:
why dont yuo just find a key generator for it on the web and generate three different codes ??

(look under 'Norton System Works 2004 serials, cracks, keygens')

:)
TSG doesn't support or condone pirating. I suggest you read the rules.
 

dragonlord

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Wimpy369 said:
TSG doesn't support or condone pirating. I suggest you read the rules.

I was waiting for that response to his post.


The thing is I read Symatec's user policy and it says 2 pc install. Well I did 2 one died and I did another for a total of 3. Then it died again and agina, bla, bla, bla, etc. I have only had the product a few months and can no longer use it. I bought it, I paid for it, it's mine. And they will not let me use it. Then they shouldn't be selling the crap!

Any way, when big stupid butt companies screw people over (opps sorry! grrrrr it just gets me riled up) what are we to do? Hold for hours on end? send emails with no response - thus turning it into spam - auuuughghghghgh! I did nothing wrong, I paid hard earned money, I am not wealthy, rich, well off, nor financially indepedant. I have to budget tightly for the things I need, often doing without others.

This guy is correct in that some times one may not have any other choices left. It is no wonder people have to resort to that sort of tactic.



DL
 

Guyzer

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Dragonlord I agree with you and your frustration. The good news is there is always alternatives even after you spent your hard earned money. Use AVG.
It works great. ( many comments / threads on this board ) and it's free. (y)
 
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Wimpy369 said:
TSG doesn't support or condone pirating. I suggest you read the rules.
whatever.

i notice something about the good folk of symantec: they dont like yuo to uninstall their software and they make it as difficult as possible.

i just treid to get rid of norton sytem works 2004 following their instructions (take a look, it's unbeleivabl: http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=)


if u just got AV just look at this:http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606


windows add/remove leaves lots of files and folders behind, so i tried their method to do a proper job, and a proper job is what it damn well did! after following the instructions to the letter, mu OS became completely unusable, stuck in a restart loop. i had to delete my drive partitions, reformat AND reinstall my OS again....basically any one providing a SALEABLE service should be completely ashamed of a product like this. and im sorry but it doesnt deserve to be paid for.
 
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Apr 15, 2004
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Having used Symantec products since the days of the IBM Luggable PC, for many years I refused to ever have a PC without Nortons, I will now never buy another one of their products again.

In recent years, the number of times System Works or other Nortons products have been responsible for screwing up my computer is not funny. As to their technical support, once upon a time it was pretty good, but the last couple of times I tried to use it, I would have got a better response (and a more meaningful one) from a brick wall. :mad:

Now I use AVG, Zone Alarm, Registry Mechanic and the like - products that work well - and all recommended by users on this forum. :cool:
 
Joined
Sep 19, 2004
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13 years i was a blind follower of norton ....... now i have seen the light . any one that has it , and says it works good ... says so because they dont know how many better things are on the market .. ... my computer has never run faster or more stable since i removed all symantec products. I have to believe that AOL has something to do with symantec ...... crappy product , lots of marketing ...... blind followers that dont know any better ..... the similarities are uncanny ... :)
 
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