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Not a tech gal, please help! (Details on errors)

Discussion in 'Windows 10' started by Ginarosee4, Nov 26, 2018.

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  1. Ginarosee4

    Ginarosee4 Thread Starter

    Joined:
    Nov 26, 2018
    Messages:
    1
    Hi there,
    I’ve had this computer for a month, purchased new, and use it for work-nothing but word docs, emails etc. I was on word and it went black.

    I restart and here’s what happens with all options:

    Choose an option:
    1. Troubleshoot
    2. Turn off PC.

    I troubleshoot, now two more options.

    1. RECOVERY MANAGER gives me two options under maintenance- run computer checkup or contact support. Computer checkup prompts me to open command prompt. I try some googled commands and fail.
    2. ADVANCED
    System Restore: “to use system restore you must specify which Windows installation to restore”

    System Image Recovery: “an internal error occurred. The following information might help you resolve-
    Status_wait_2 (0x80070002)

    Startup Repair “startup repair couldn’t repair your pc” option to shut down or go back to advanced options

    UEFI firmware settings restart and command promopt available.

    I’d like to try all steps before resetting to factory.

    Thank you so much
    Gina
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,833
    Reboot again. See if the black screen is one time thing or does it keep re-occurring.
     
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