1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Not a tech gal, please help! (Details on errors)

Discussion in 'Windows 10' started by Ginarosee4, Nov 26, 2018.

Thread Status:
Not open for further replies.
  1. Ginarosee4

    Ginarosee4 Thread Starter

    Nov 26, 2018
    Hi there,
    I’ve had this computer for a month, purchased new, and use it for work-nothing but word docs, emails etc. I was on word and it went black.

    I restart and here’s what happens with all options:

    Choose an option:
    1. Troubleshoot
    2. Turn off PC.

    I troubleshoot, now two more options.

    1. RECOVERY MANAGER gives me two options under maintenance- run computer checkup or contact support. Computer checkup prompts me to open command prompt. I try some googled commands and fail.
    System Restore: “to use system restore you must specify which Windows installation to restore”

    System Image Recovery: “an internal error occurred. The following information might help you resolve-
    Status_wait_2 (0x80070002)

    Startup Repair “startup repair couldn’t repair your pc” option to shut down or go back to advanced options

    UEFI firmware settings restart and command promopt available.

    I’d like to try all steps before resetting to factory.

    Thank you so much
  2. lunarlander


    Sep 21, 2007
    Reboot again. See if the black screen is one time thing or does it keep re-occurring.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1219616

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice