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Solved Not able to access event viewer, factory restart computer, or even connect to a network

Discussion in 'Windows 8' started by jawnpasta, Aug 19, 2015.

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  1. jawnpasta

    jawnpasta Thread Starter

    Joined:
    Aug 19, 2015
    Messages:
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    So I decided to restart my computer because it was running a bit slow. After the start up, I saw the "No audio service is running" notification and that my computer was not able to recognize any network connection at all (it's connected through ethernet and wifi). My speakers are working and so is the modem/router/ethernet cable because I tested them on my other computer. I figured I could try factory resetting but when I try, it says that it is not able to do so. I've tried viewing event viewer, but the service was not available! Any suggestions would be highly appreciated. here are the full specs to my computer if needed: http://support.hp.com/ca-en/document/c04318929[1]

    OS: windows 8.1
    motherboard: Orchid S
    processor : amd a10-6700
    graphics card: nvidia geforce gt 635
    ram: 8gb
    Audio codec: IDT 92HD68E

    OH JEEZ COMPUTER OH MAN

    EDIT 1: I've entered HD PC HARDWARE and the audio and wireless components have passed.

    EDIT 2: ...I went back to a system restore point and now life is good
     
    Last edited: Aug 20, 2015
  2. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    Can you please clarify what you can do..... for example...

    * Can you login ?
    * If "No" what exactly is happening ?
    * If "Yes" do you login with an Account with Administrator privileges ?
    * If "Yes" what can you do / what can't you do at that point ?

    T.
     
  3. jawnpasta

    jawnpasta Thread Starter

    Joined:
    Aug 19, 2015
    Messages:
    2
    I am able to log on with administration privileges. From what I've tried to do so far is that I can't connect to the internet, hear any audio, nor do a factory reset. Aside from that, everything else appears to be normal.
     
  4. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    Firstly, why have you marked this Thread as "Solved"..? From your last Post it seems like it is not solved.

    If you are still having issues then I suggest that you do the following: -
    1. Login as the Administrator
    2. Check that you are connected to the Internet - this is important
    3. Open a Command Prompt window with Elevated Privileges
    4. Run this command - sfc /scannow (Please note that there is a space between c and /)
    5. Wait for the process to complete - can take up to 30 minutes
    You must open the Command Prompt window with Elevated Privileges. You do this by Right-clicking and the App and then clicking "Run as Administrator".

    You must be connected to the Internet. If the SFC utility requires a good copy of a system file and if it cannot find a good copy in the Repository then it will access the Microsoft Update utility to download a copy of the file from the Microsoft servers.

    T.
     
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